At F5, we strive to bring a better digital world to life. Our teams empower organizations across the globe to create, secure, and run applications that enhance how we experience our evolving digital world. We are passionate about cybersecurity, from protecting consumers from fraud to enabling companies to focus on innovation.
Everything we do centers around people. That means we obsess over how to make the lives of our customers, and their customers, better. And it means we prioritize a diverse F5 community where each individual can thrive.
Manager, Customer Success & Services
About the Role
We are seeking a motivated and hands-on Manager to support technology delivery for our Customer Success, Support, Professional Services, and Shared Services functions. In this role, you will partner closely with business teams to help design, deliver, and maintain scalable, customer-centric solutions that improve service execution, streamline operations, and enhance the overall customer experience.
You will collaborate across Customer Support, Success, Services, and Digital teams to ensure our platforms and tools align with business needs, increase productivity, and deliver measurable impact. This role will also provide exposure to emerging AI capabilities—supporting the implementation of automation, predictive insights, and modern engagement tools that enable smarter, more efficient customer experiences.
This position is ideal for someone eager to grow their leadership skills while helping to build secure, user-friendly platforms that support operational excellence.
Key Responsibilities
· Lead a team of product managers and engineers to deliver high-impact business outcomes.
· Partner with Customer Support, Success, and Services teams to translate business needs into technology requirements and enhancements.
· Support the delivery of technology solutions for service case management, project delivery, customer portals, knowledge bases, and engagement tools.
· Assist in managing platforms such as CRM (e.g., Salesforce Service Cloud, Zendesk) and PSA tools (e.g., FinancialForce, Mavenlink, or similar).
· Collaborate with product, engineering, and Digital teams to ensure effective integration and adoption of tools.
· Contribute to automation initiatives and support early adoption of AI-driven workflows and predictive insights.
· Help manage vendor relationships and coordinate with technology partners.
· Monitor KPIs for platform usage, service efficiency, customer satisfaction, and team productivity.
· Ensure compliance with SOX, audit controls, and enterprise security, privacy, and governance standards in line with defined policies
Qualifications
· 5–7 years of experience in technology, business systems, or related roles supporting Customer Support and/or Professional Services functions.
· Demonstrated ability to deliver and support enterprise platforms such as CRM, PSA, knowledge management, or customer engagement tools.
· Familiarity with customer support processes and platforms (e.g., Salesforce Service Cloud, Zendesk) and/or professional services tools.
· Interest in automation and AI/ML applications in customer experience.
· Strong problem-solving, communication, and stakeholder collaboration skills.
· Bachelor’s degree in Information Systems, Business, Computer Science, or a related field.
Preferred Experience
· Experience in SaaS or technology-driven companies.
· Understanding of the Go-To-Market (GTM) ecosystem and customer lifecycle.
· Exposure to digital transformation initiatives and cross-functional projects.
The Job Description is intended to be a general representation of the responsibilities and requirements of the job. However, the description may not be all-inclusive, and responsibilities and requirements are subject to change.
The annual base pay for this position is: $172,800.00 - $259,200.00F5 maintains broad salary ranges for its roles in order to account for variations in knowledge, skills, experience, geographic locations, and market conditions, as well as to reflect F5’s differing products, industries, and lines of business. The pay range referenced is as of the time of the job posting and is subject to change.
You may also be offered incentive compensation, bonus, restricted stock units, and benefits. More details about F5’s benefits can be found at the following link: https://www.f5.com/company/careers/benefits. F5 reserves the right to change or terminate any benefit plan without notice.
Please note that F5 only contacts candidates through F5 email address (ending with @f5.com) or auto email notification from Workday (ending with f5.com or @myworkday.com).
Equal Employment Opportunity
It is the policy of F5 to provide equal employment opportunities to all employees and employment applicants without regard to unlawful considerations of race, religion, color, national origin, sex, sexual orientation, gender identity or expression, age, sensory, physical, or mental disability, marital status, veteran or military status, genetic information, or any other classification protected by applicable local, state, or federal laws. This policy applies to all aspects of employment, including, but not limited to, hiring, job assignment, compensation, promotion, benefits, training, discipline, and termination. F5 offers a variety of reasonable accommodations for candidates. Requesting an accommodation is completely voluntary. F5 will assess the need for accommodations in the application process separately from those that may be needed to perform the job. Request by contacting accommodations@f5.com.