Job Responsibilities:
Lead and manage the overall execution of facilities maintenance projects and operational implementation of one or more compound programs of varying complexity.
Assist in all departmental administrative and supervisory functions and assume full responsibility for departmental performance in the absence of Senior Manager.
Ensure safe and proper supervision, monitoring, operation and maintenance of assigned areas, including systems and equipment according to departmental policies and procedures.
Lead development and implementation of standards, policies and procedures for facilities maintenance.
Resolve problems, emergencies and other matters affecting assigned areas of responsibility, including associated systems and equipment.
Engage in hiring, performance management, and other people processes.
Plan ongoing training and skill-building programs for own team; Identify and address team strengths/ skill gaps through appropriate interventions.
Perform other duties as assigned to meet the goals and objectives of the department and institution.
Maintain regular and predictable attendance.
Minimum Education and/or Training:
High School diploma/GED required.
Bachelor’s degree in Engineering or related field preferred.
Substantial training in the philosophy and application of Conduct of Operations.
Minimum Experience:
5+ years technical management experience in a hospital, research institution, education environment or related environment required..
2+ years of experience managing people as direct reports.
Experience leading projects/ processes end-to-end including resource planning and management, and communication and collaboration with internal cross-functional teams and external partners preferred.
Experience developing and implementing department-wide process improvement initiatives.
Basic proficiency in MS software and end-user proficiency in CMMS software.
Some experience presenting in team meetings and/or to senior management.
Proven performance in earlier role.
Licensure, Registration and/or Certification Required by SJCRH Only:
Steam Engineer First Class License from Memphis and Shelby County Office of Construction Code Enforcement preferred.
Refrigeration Engineer First Class License from Memphis and Shelby County Office of Construction Code Enforcement preferred.
Special Skills, Knowledge and Abilities:
Coaches team members with concrete feedback and improvement ideas, including addressing employee relations concerns.
Explores opportunities for development of direct reports that makes their work enriching, empowers them, and stretches their growth in lateral areas.
Builds a culture of customer centricity among peers and teams.
Understands nuances and complexities of a customer issue/ requirement and goes over and above in thinking through new alternatives.
Anticipates and addresses critical customer needs through engagement with cross-functional stakeholders.
Able to draw insights from different sets of data and quickly understand why issues are happening.
Solves problems quickly by identifying the root causes.
Encourages others to see the opportunities ahead amidst changing circumstances even when the details have not been finalized.
Keeps teams energized and focused on high-quality results.
Thinks long-term in building and executing metrics-driven plans and stretch goals for St. Jude.
Builds structures and processes with clear lines of authority and accountability so teams know what they are empowered and accountable to do.
Leverages technical expertise to assist with the design and development of facility maintenance standards, processes and programs.
Conduct regular audits and identifies trends, patterns, and insights from the data to drive operational improvements.
Works closely with other teams to ensure quick and efficient routine and emergency maintenance procedures.
Demonstrates physical fitness and is able to work in a stressful environment.
Can present/facilitate independently in senior-level meetings. Presents information as a structured story and anticipates questions well.
Addresses difficult questions and challenges effectively.
Able to effectively influence others using facts and logic.
Physical Demands and Working Conditions:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; walk; sit; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; and stoop, kneel, crouch, or crawl.
The employee frequently is required to talk or hear and taste or smell.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus.
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.
While performing the duties of this job, the employee is frequently exposed to wet and/or humid conditions, moving mechanical parts, fumes or airborne particles, and outside weather conditions.
The employee is occasionally exposed to high, precarious places; toxic or caustic chemicals; risk of electrical shock; and vibration.
The employee is occasionally exposed to high noise levels and will be required to wear hearing protection in these cases.
An essential function of the job is to be able to comply with all applicable federal, state and local safety and health regulations that would apply to this job.
The employee must move about the work space to access work surface and shelves, cabinets, drawers, and equipment that are at, below or above the work surface.
Nothing in this job description limits management’s right to assign or reassign duties and responsibilities to this job at any time as business needs dictate.
This job description reflects management’s assignment of essential functions; it does not proscribe or restrict the tasks that may be assigned.
The information contained herein is not intended to be an all-inclusive list of the duties and responsibilities of the job, nor is it intended to be an all-inclusive list of the skills and abilities required to do the job.
Compensation
In recognition of certain U.S. state and municipal pay transparency laws, St. Jude is including a reasonable estimate of the compensation range for this role. This is an estimate offered in good faith and a specific salary offer takes into account factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, licensure and certifications, and other business and organizational needs. It is not typical for an individual to be hired at or near the top of the salary range and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current salary range is $94,640 - $169,520 per year for the role of Mgr-Facilities Operations.Explore our exceptional benefits!
No Search Firms
St. Jude Children's Research Hospital does not accept unsolicited assistance from search firms for employment opportunities. Please do not call or email. All resumes submitted by search firms to any employee or other representative at St. Jude via email, the internet or in any form and/or method without a valid written search agreement in place and approved by HR will result in no fee being paid in the event the candidate is hired by St. Jude.