Mgr - Ent. Fraud Data Strategy

Duties & Responsibilities

Job Description

The Manager, Enterprise Fraud Strategy will report directly to the Director, Enterprise Fraud Operations, supporting fraud risk management and analytical needs for multiple lines of businesses and payment channels within the bank.  The LOBs include Consumer, Commercial and Institutional banking.  The payment channels include Card (Debit and Credit), Check/Deposits, Digital Online Banking, Mobile, Wire, ACH & P2P.

• Responsible for managing a multi-channel data team and the associated systems and tools used for the creation of reports to be consumed by Lines of Business senior executives and analysis for managing fraud prevention strategies across all payment channels.
• Work in concert with the Enterprise Fraud Prevention and Enterprise Fraud Claims Managers to identify fraud trends and make necessary strategy adjustments to the applicable fraud prevention tools to detect and prevent fraudulent transactions.
• Responsible for end-to-end fraud strategy implementation which impacts the processes within the Loss Prevention teams.  Provide guidance to Loss Prevention managers for any new processes (or changes to existing processes) to support the implementation of new fraud strategy/rules or tools.
• Responsible to continually evaluate the effectiveness of existing analytical tools.
• Appraise the latest technological solutions offered to the industry and their potential adaption to UMB. Validate fraud prevention systems by monitoring network performance and fraud prevention measures; developing and implementing tests and audits; monitoring and ensuring compliance to standards, policies, and procedures; conducting incident response analyses; developing and conducting training programs.
• Will work closely with the Enterprise Fraud Prevention and Claims Managers to produce appropriate data and reporting to fulfill overall business needs and expectations of the Director of Enterprise Fraud Operations and the banks senior executives.
• Ensures compliance with all regulatory requirements. Works closely with product partners to identify new product fraud risks and develop/implement appropriate controls and safeguards to effectively mitigate risk.
• Communicates regularly with peer banks and industry organizations to maintain awareness of industry risks and trends Must be familiar with principles of project management. Must stay current with UMBs fraud policies and procedures.
• Furnishes and delivers professional presentations at various forums and committees to multiple levels of leadership. Must be able to deliver to stringent timelines confidently. Other duties as assigned.
• Participate as needed in third party vendor assessments for existing fraud services being provided and new vendor opportunities.
• Actively engage if Enterprise fraud incidents occur to assist in determining root cause and partner with fraud operations to swiftly resolve issues and ultimately determine if program improvements are necessary.

This role is hybrid (Mon thru Thu on-site; Fri remote) for candidates in Kansas City area and open to qualified remote candidates outside of Kansas City area but within the US.

Knowledge & Skills

MINIMUM:

• Demonstrates proficiency in Fraud systems and solutions such as TSYS CardGuard, NICE/Actimize, FICO Falcon, Early Warning Services, LexisNexis, other fraud systems.
• Demonstrates proficiency in SQL, Python, R, or other data analytics software. 
• Advanced knowledge of Microsoft Office suite (Excel, Word, PowerPoint, & Access).
• Demonstrates proficiency for problem solving, analytics, and reporting.
• Demonstrates the ability to manage third party relationships and is knowledgeable of regulatory requirements governing these relationships.
• Demonstrates ability to manage direct reports in successfully fulfilling business objectives.
• Demonstrates ability to manage time and meet deadlines – works under general supervision.
• Demonstrates ability to work proactively & collaboratively in a team environment.
• Demonstrates strong written communication skills.
• Demonstrates ability to partner with multiple lines of business to achieve common goal.

PREFERRED:

• Experience with FICO platform, TSYS Determinator for fraud prevention.
• Experience with risk models; machine learning applications. l
• Experience with check-fraud solutions such as OASIS, Mitek Fraud Defender
• Experience in fraud risk model building and validation
• Experience creating Business Requirement Documents

Requirements

MINIMUM:

• Bachelor’s degree in statistics or equivalent field of study.
• 7 years banking experience.
• 4+ years direct experience with card, check, ACH and/or wire fraud strategy development and analysis.
• 2+ years of supervisory experience.

PREFERRED:

• Master’s degree in statistical analysis or equivalent.

• 10 years direct experience with card, check, ACH and/or wire fraud strategy development and analysis.

Work Environment:

Normal office environment

Supervision/Management:  Manager a team of analysts

Compensation Range:

$69,230.00 - $149,000.00

The posted compensation range on this listing represents UMB’s standard for this role, but the actual compensation may vary by geographic location, experience level, and other job-related factors. In addition, this range does not encompass the full earning potential for this role. Please see the description of benefits included with this job posting for additional information

UMB offers competitive and varied benefits to eligible associates, such as Paid Time Off; a 401(k) matching program; annual incentive pay; paid holidays; a comprehensive company sponsored benefit plan including medical, dental, vision, and other insurance coverage; health savings, flexible spending, and dependent care accounts; adoption assistance; an employee assistance program; fitness reimbursement; tuition reimbursement; an associate wellbeing program; an associate emergency fund; and various associate banking benefits. Benefit offerings and eligibility requirements vary.

Are you ready to be part of something more?
You're more than a means to an end—a way to help us meet the bottom line. UMB isn't comprised of workers, but of people who care about their work, one another, and their community. Expect more than the status quo. At UMB, you can expect more heart. You'll be valued for exactly who you are and encouraged to support causes you care about. Expect more trust. We want you to do the right thing, no matter what. And, expect more opportunities. UMBers are known for having multiple careers here and having their voices heard.

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