At Memorial Hermann, we pursue a common goal of delivering high quality, efficient care while creating exceptional experiences for every member of our community. When we say every member of our community, that includes our employees. We know that when our employees feel cared for, heard and valued, they are inspired to create moments that exceed expectations, while prioritizing safety, compassion, personalization and efficiency. If you want to advance your career and contribute to our vision of creating healthier communities, now and for generations to come, we want you to be a part of our team.
Job Summary
The Donor Relations Manager is responsible for management of donor cultivation events and stewardship development within the Memorial Hermann Foundation, including cultivation, stewardship, and fundraising special events, prospective donor campus tours and experiences, donor retention efforts, and special projects.
Job Description
Minimum Qualifications
Education: Bachelor's degree in Business or related field
Licenses/Certifications: (None)
Experience / Knowledge / Skills:
- Five (5) years' experience in development/special events work in the health care and/or not-for profit sectors or related field.
- Excellent verbal, written, and interpersonal communication skills to interact with senior management, board members, and other high-level volunteers, donors, and prospective donors.
- Proficient in PowerPoint, Word, Excel (specifically, mail merge), Outlook, and related software.
- Excellent analytical, research, and keen organizational skills to execute multiple projects.
- Ability to work both independently and operate as a strong team member.
- Capacity to develop and maintain positive and productive relationships with donors, vendors, volunteers, Board of Directors, and staff.
- Ability to maintain the highest level of confidentiality and handle sensitive information.
- Demonstrates commitment to the Partners-in-Caring process by integrating our culture in all internal and external customer interactions; delivers on our brand promise of "we advance health" through innovation, accountability, empowerment, collaboration, compassion and results while ensuring one Memorial Hermann.
Principal Accountabilities
- Monitors Giving Society progress and growth, recommending strategies for cultivation, solicitation, and increased annual giving.
- Analyzes year-over-year donor retention, acquisition, and lapsed-donor patterns to identify opportunities for targeted outreach.
- Supports the development and launch of new strategies aimed at cultivating donors to build long-term philanthropic commitments.
- Plans, coordinates, and executes donor cultivation and stewardship strategies, including events.
- Creatively works within budget through strategic spending, maximizing partnerships to achieve and exceed Foundation goals.
- Develops stewardship strategy to include but not limited to acknowledging donor special occasions, frequent written and oral communication, and creating donor experiences.
- Interacts professionally with physicians, volunteers, board members, Foundation staff, and members of the external community to include donors, prospects and their advisors.
- Provides overviews and project results via metrics, reports, and presentations to senior leaders and development staff.
- Demonstrates commitment to Memorial Hermann Foundation by integrating our culture in all internal and external interactions.
- Ensures safe care to patients, staff and visitors; adheres to all Memorial Hermann policies, procedures, and standards within budgetary specifications including time management, supply management, productivity and quality of service.
- Promotes individual professional growth and development by meeting requirements for mandatory/continuing education and skills competency; supports department-based goals which contribute to the success of the organization; serves as a resource to less experienced staff.
- Demonstrates commitment to caring for every member of our community by creating compassionate and personalized experiences. Models Memorial Hermann’s service standards of providing safe, caring, personalized and efficient experiences to patients and our workforce.
- Other duties as assigned.