Mexico Operations Assistant

MODIFIED SHIFT: 4 on, 4 off.

LOGISTICA BISON MEXICO is a leading company in the logistics and transportation sector, recognized for its commitment to excellence in service and the professional growth of its collaborators. With a history of success in the market, we provide a dynamic and collaborative work environment in the heart of Querétaro, Querétaro. As part of our focus on innovation and quality, we offer professional development opportunities and an inclusive work environment. Our company is proud to offer a work environment that fosters growth and excellence in each of our employees.

The Mexico Operations Assistant role is responsible for managing Bison’s Mexico operational activities with Mexican carrier partners, customers, and equipment. This position supports all departments including Customer Service, Dispatch, Maintenance, and Planning with a focus on operations involving Texas and California border regions and Mexico. Key responsibilities include tracking and tracing shipments, coordinating cross-border moves, and ensuring timely facilitation of customs and border processes. The ideal candidate is highly organized, an effective communicator, and able to manage multiple time-sensitive tasks in a fast-paced environment.

Specific Responsibilities include:

Mexico Operations:

• Identification and resolution of all non-routine and time-sensitive issues that occur after regular business hours. You must prioritize each situation (emergency, non-routine, routine) and respond accordingly. The response may require immediate action and involvement of other parties. Areas of responsibility include Dispatch, Planning and Customer Service
• Management of all after-hours satellite, telephone and in-person communications for multiple city and highway fleets.
• Manage all incoming inquiries and provide excellent customer service according to company standards.
• Reporting and documenting of all operational activity for customer service, planning and driver related issues to the appropriate personnel

Mexico Customer Service:

• Maintain strong communication with customers, ensuring their requests, concerns, and service needs are addressed promptly.
• Provide timely and accurate shipment status updates, including proactive communication of any delays or service impacts.

Cross-Border Transportation Coordination:

• Manage and coordinate the movement of loads between the U.S. and Mexico, ensuring compliance with all legal, regulatory, and documentation requirements.
• Verify that accurate information is provided to brokers and customers for customs processing.
• Confirm that brokers are preparing and submitting proper crossing documentation with complete and correct data.

Our Ideal Candidate will possess:

• Bilingual or fluent in Spanish and English
• Previous experience in logistics, transportation, or supply chain operations
• Knowledge of cross-border logistics, customs procedures, and documentation
• High school diploma or equivalent.
• Strong communication and interpersonal skills.
• Proficiency in relevant software and tools for route planning and documentation.
• Ability to work in a fast-paced and dynamic environment.
• Strong decision making and organizational skills.
• Knowledge of United States, Canada, and Mexico geography.
• Well organized, excellent communicator, and have a keen sense of timeliness.
• Analytical and critical thinking skills.
• Ability to understand and provide good customer service and support.

Benefits include:

• Monthly food vouchers.

• Savings fund.

• Christmas Bonus.

• Vacation day and bonus.

• Private Health Insurance.

• Life Insurance.

Why Bison:                    
•    Thrive in a supportive team that provides coaching and training to help develop your skills and progress your career
•    Dispersed work environments that promote a healthy work-life balance
•    Meaningful and impactful work and projects with an essential service provider
•    Join our engaging Wellness Program & extracurricular sports teams

About Bison:                    
•    Celebrating over 50 years in Business
•    Active in giving back through Corporate Social Responsibility and Charitable Giving
•    Committed to environmental sustainability

Bison Transport is committed to Diversity and Inclusion in the Workplace.