Meter Data Analyst I

Job Summary

Meter Data Coordinator I assists in the accumulation and accuracy of meter reading data. This position provides clarification and support to end users of meter read data, and assistance to areas such as information technology, metering, billing, and customer operations. This position provides support for the Meter Data Management systems, including analyzing and diagnosing system errors and providing testing, analysis, and implementation support for system enhancements.

What you will do

• Performs the duties associated with monitoring, trouble shooting and maintaining the Meter Data Management systems related to the day-to-day operations to facilitate billing, load research and data monitoring and data analysis.
• Performs basic compilation and analysis of information to provide data and support to operations, billing, regulatory, engineering, and other internal departments.
• Provides support to other departments and internal customers to answer questions regarding functionality, business processes, and proper use of meter reading equipment.
• Works with software support personnel, meter shops, and field personnel regarding account and meter information, testing and installation of records and software, monitoring and identifying malfunctions, and updating and maintaining systems related to customer information.
• Develops, reviews, and prepares documentation that supports training, manuals, procedures, or processes in the department.
• Monitors energy consumption patterns and/or meter alarms for possible meter tampering/theft, meter failure, or other meter anomalies. Assists with the coordination of meter investigation, troubleshooting, and system activities with field personnel and supporting departments.
• Engages in other duties as needed that support Alliant Energy’s Values and helps deliver on our Purpose to serve customers and build stronger communities.
• May be required to provide after-hours support as needed.

Supervision

• Performs work under the direct supervision of a Supervisor or Manager.

Education Requirements

• Bachelor's Degree Preferred

Knowledge, Skills, and Abilities

• Demonstrated effective interpersonal, verbal, and written communication skills.
• Demonstrated ability to use computer software programs (e.g., e-mail, word processing, spreadsheet, and project management).
• Demonstrated ability to analyze information and understand how systems process data.
• Basic understanding of utility operations preferred.
• Ability to exercise judgment and plan and carry out responsibilities with a minimum of direction.
• Ability to work effectively in a collaborative and inclusive work environment.

Key Skills

• • Business Process Improvements • Continual Improvement Process • Customer Relationship Management • Issue Management • Process Automations • Regulatory Compliance • Root Cause Analysis

Our people are passionate about what they do, the product they sell, and the customers they serve. If you're looking for an opportunity to be a part of a work family that values collaboration, innovation and dedication, we're the right company for you.