Messenger (Courier)

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As a qualified nonprofit agency operating within the AbilityOne program, ServiceSource hires persons with significant disabilities. For the majority of direct labor positions, ServiceSource will obtain documentation of a significant disability as per the JWOD Act.

The Messenger (Courier) is responsible for operating a ServiceSource van to pick up and deliver mail and packages to mail stops throughout all EPA facilities.

Primary Duties  

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. These duties and responsibilities will be rated on the Annual Performance Review.

• Drive vehicle to deliver and pick up inter-office mail, documents, packages, and mail from an originating point to a delivery/pick up point.
• Perform daily vehicle checks, including but not limited to, engine oil, battery fluid, tires, transmission fluid, coolant levels, etc. Ensure that employees/route listing, directions and maps are in the vehicle.  
• Operate postage machine and apply postage to outgoing mail.
• Ensure the x-ray scanning of incoming mail and internal distribution items.
• Complete daily mileage and time logs and accurately submit to supervisor.

Additional Responsibilities

• Maintain a clean interior and exterior of the vehicle.
• Screen, sort, inspect, and prepare mail for delivery.
• Log packages on delivery sheets and prepare for delivery.
• Operate office equipment (e.g., copier, x-ray scanner, barcode scanner, etc.)
• Organize and file completed delivery records.
• Sign vehicles and keys in and out.  Accountable for vehicles that are signed out in your name.
• Read and adhere to all memos and directives of the supervisor.
• Transport office personnel and visitors as needed.
• Complete accurate incident, accident and/or seizure reports as needed.
• Perform other responsibilities as assigned.

Qualifications: Education, Experience, and Certification(s)

• High school diploma or General Educational Development (GED) required.
• Must hold or be able to obtain a National Agency Check and Inquires (NACI) Security background check required.
• Valid NC driver’s license and/or access to reliable transportation to perform work-related travel required. Eligible drivers must have a good motor vehicle record (MVR) required.
• One (1) year experience and knowledge of Raleigh/Durham/Chapel Hill area Roadways preferred.
• One (1) year experience in Mail/Postal operations preferred.

Knowledge, Skills, and Abilities

• Good verbal and written communication skills.  
• Provide excellent customer service.  
• Basic ability to operate a computer using Microsoft Office Suite and Outlook.

Supervision Received

The incumbent performs a variety of routine work within established policies and procedures and receives detailed instructions on new projects and assignments.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand; reach with hands and arms; and talk or hear. The employee is occasionally required to walk and sit. The employee may

occasionally lift or move office products and supplies, up to 70 pounds. Specific vision abilities required by this job include close vision, distance vision, depth perception, and ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually quiet.

What We Offer – for Benefit Eligible Employees May Include:

Because ServiceSource hires the best people, we work hard to provide benefits that make their lives better, so we offer a comprehensive benefit program which features:

• Health coverage for you and your family through Medical, Dental, and Vision plans.

• Financial protection with 100% company paid Disability, Life, Accidental Death & Dismemberment insurance.

• A 403(b)-Retirement plan in which the company matches dollar for dollar on a generous percentage matching up to 3% of your contribution.

• Tax advantages through Flexible Spending and Health Savings accounts that allow you to pay for specific healthcare and dependent care expenses with pre-tax dollars.

• To help you manage your work and life needs, we offer an Employee Assistance Program, Wellness Program, and Tuition Assistance.

• A generous paid time-off program in which the benefits increase based on your tenure with the company.

We are an Equal Employment Opportunity Employer, making employment decisions without regard to a person’s race, color, religion, sex (including pregnancy, sexual orientation, gender identity and transgender status), national origin, age (40 or older), veteran status, disability, or any other protected class. We are an E-Verify Employer and a drug-free workplace. Pre-employment background checks are required for all employment positions.

PAY TRANSPARENCY POLICY STATEMENT:

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information