As the Messaging Automation Manager, you will help customers move confidently through their homebuying and homeownership journey by shaping Veterans United’s automated SMS, RCS, and Push Notification strategies. Your work will make it easy for customers to ask questions, stay informed, and get help when they need it.
You’ll own the technical operations of our messaging platforms and ensure all automations meet quality and compliance standards. You’ll also partner closely with internal teams to develop thoughtful, data-informed messaging strategies and introduce new approaches to provide an exceptional customer experience.
Here’s a snapshot of what you’d be doing:
Manage daily operations of marketing programs in the Twilio and Airship platforms to ensure optimal performance and stability.
Create and maintain processes and safeguards to ensure accuracy and compliance with all relevant federal and state regulations.
Configure and optimize text and push marketing campaigns using Marketo, Twilio and Airship.
Provide subject matter expertise to internal stakeholders on mobile messaging strategies, best practices, and implementation.
Coordinate with Data Analysts to gain reporting insight into campaigns, projects, and strategies.
Actively contribute to making the team and culture stronger by assisting with other duties as needed, excluding licensed activity.
We’re looking for someone who can be passionate about their job and have fun doing it, who will deliver results with integrity, and who enjoys finding ways to enhance the lives of others every day.
We’ll also want to know you can demonstrate these attributes:
Exemplary customer service skills
Excel in a fast-paced, results-oriented environment
Thrive in a highly cooperative work setting
High attention to detail
Strong communication skills
Maintain a growth mindset
3+ years of experience in SMS Marketing, Marketing Automation/Operations, Technical Product Management, or similar
2+ years of experience working with APIs, and integrated systems
Proficient in basic computer technologies, appropriate for an internet-based company
Regular and predictable attendance
About Us:
We’re all about helping Veterans and military families become homeowners. In two short decades, we closed over 500,000 VA Loans and became the #1 VA lender for homebuyers in the nation. But to us, success isn’t measured in numbers. Our success is measured in living our values every day: Be Passionate and Have Fun, Deliver Results with Integrity and Enhance Lives Every Day. We always strive to provide friendly service to military homebuyers and their families. And we always seek to lift up people and communities across the country.
We’re so glad you’re here checking out this opportunity! If this role gets you excited but you’re worried you don’t check every box – don't sweat it. We’re more interested in what you can bring to the team than a perfect checklist. If you’re passionate, driven, and ready to make a difference, we’d love to hear from you. Come as you are, and together we’ll create something amazing.
Interested? Apply Today!
Learn more about Veterans United on Glassdoor and our career site at vu.com/careers
Veterans United Home Loans and its affiliates are Equal Opportunity Employers that consider all qualified applicants regardless of race, color, religion, sex (including pregnancy, transgender status, and sexual orientation), national origin, age (40 or older), disability or genetic information.