Merchants and Marketplace Director

Permanent Regular

Job Description:

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.

Pluxee is a global player in employee benefits and engagement that operates in 31 countries. Pluxee helps companies attract, engage, and retain talent thanks to a broad range of solutions across Meal & Food, Wellbeing, Lifestyle, Reward & Recognition, and Public Benefits.

Powered by leading technology and more than 5,000 engaged team members, Pluxee acts as a trusted partner within a highly interconnected B2B2C ecosystem made up of more than 500,000 clients, 36 million consumers and 1.7 million merchants.

Conducting its business as a trusted partner for more than 45 years, Pluxee is committed to creating a positive impact on all its stakeholders, from driving business to local communities, to supporting wellbeing at work for employees while protecting the planet.


🚀 Your next challenge
Pluxee Spain is a leading player in the Spanish Employee Benefits and Engagement market seeking to continue its growth, enriching and enlarging the existing benefits offering to provide the most complete, competitive, and attractive solution in the market while continuing to deliver a unique proposition to clients, consumers, merchants and benefits partners. We are looking for the Merchants & Marketplace Director for Pluxee Spain!

What you’ll be doing: How will your next challenge look like?

The Merchants & Marketplace Director is responsible for developing an effective Merchants & Marketplace go-to-market strategy to better leverage existing relationships with Pluxee merchants and benefits Partners. Being a critical part of the country leadership team, he / she ensures that the network is efficiently maintained and expanded, while new sources of growth are effectively delivered through merchants, insurance and other benefits partners.

• Executes the go-to-market strategy for merchants & benefits partners in line with country priorities & product roadmap.
• Establishes relationships and partnerships with the different benefit providers v Builds the merchant organization & coverage plan to foster sustainable and profitable commercial results through merchants, insurance and other benefits partners.
• Manages the Merchants & Marketplace organization - attracting, motivating & retaining key talents.
• Manages the insurance broker unit, including the team, processes and relationships with insurers.
• Ensures effective execution & communication of Pluxee value propositions to our partners while maximizing growth and revenue streams generation
• Performs an ongoing market study to be at the forefront of employee benefits trends and B2B2C solutions
• Defines, in collaboration with product team, the processes and integrations we need to follow from a product perspective to have smooth operations with providers and make it scalable to other type of benefits.
• Develops and manages a budget to meet business goals targets, tracking, monitoring and analyzing the result and performance of the department.
• Contributes to financial forecasting related to his/her area revenue streams v Actively participates in the definition of the global company strategy with the rest of the management team.
• Acts as point of contact for merchants’ associations, manages relationships with them together with the CEO. Creates strong relationships with key merchant stakeholders at senior levels
• Builds methodologies to ensure an efficient network coverage with an optimal cost structure and executes a proactive affiliation strategy considering country strategic directions, identifying prioritized clusters of merchants while optimizing commercial conditions
• Defines the commercial KPI's and targets, co-designing the sales incentive plans with finance and HR
• Uses the appropriate metrics (leading and lagging KPIs related to the Sales Funnel) to review the performance of his/her team
• Ensures the correct adoption of processes, methods, tools and rituals for retaining key merchants.
• Ensures usage of the CRM for selected merchant activities v Works closely in collaboration with other functions in the company for improving value proposition, building new products, launching CSR initiatives or fine-tuning tools and processes for merchants and other benefits partners.
• Monitors competitors' merchant practices, fees and commissions working closely with marketing & product teams to stablish the right pricing strategy
• Works in strong alignment with global and regional teams to exchange best practices in merchants’ community

🌟 You’re a match

Education Requirements:
• Bachelor's degree in Sales, Business Administration or equivalent experience Master's degree preferred

Work Experience Requirements:
• Minimum 7-10 years' experience in leading a sales team
• Previous experience in senior sales role with demonstrated ability to meet or exceed targets
• Previous experience in retain industries, fin-tech companies, insurance or marketplace business models is preferred

Skills:

• High level of organizational and analytical skills
• Process and data-oriented (KPIs focus)
• Strong motivation & involvement, hands-on, creative mindset
• High level of communication skills, including public speaking
• Knowledge of local retail market and insurance/brokerage industry is desirable
• Demonstrable ability to build partnerships with providers to be integrated in a marketplace
• Familiarity with Payment Technologies
• Understanding of the technical aspects of merchant networks
• Proficiency in Microsoft Office · Knowledge of CRM software (sales force)

Moreover, you can:
• Build strong customer relationships and delivering customer-centric solutions
• Secure and deploying resources effectively and efficiently
• Create new and better ways for the organisation to be successful
• Operate effectively, even when things are not certain or the way forward is not clear
• Develop and delivering multi-mode communications that convey a clear understanding of the unique needs of different audiences
• Build strong-identity teams that apply their diverse skills and perspectives to achieve common goals
• Consistently achieve results, even under tough circumstances.

Languages:
English – Advanced

Competencies:
Builds effective teams (Proficient)
Business Analysis (Proficient)
Contract Drafting and Negotiation (Proficient)
Cultivates innovation (Proficient)
Data-driven Decision Making (Proficient)
Resilience (Proficient)
Revenue Optimization (Proficient)
Stakeholder Management (Proficient)
Strategic Thinking (Proficient)
Technology Integration (Proficient)

🔎 To get this challenge
Add list of interviewers.
• Video call with the TA Hub
• Video call or face to face with the HR Director in Spain
• Video call or face to face with the Country Managing Director

🏅 Your team
You will report to the Country managing Director

📍 Your location
Madrid

☀️ Happy at work
1) A meaningful job: Be the change! Help us build the future of employee benefits by bringing to life sustainable and personalized experiences and contribute to make a real impact on millions of lives. Our business model delivers not just for individuals but their communities too, by supporting local businesses and economies.
2) A great culture: People matter – a lot! Be part of a multicultural team that moves as one in a fast paced and innovative environment. We respect and care authentically about our people, we embrace wellbeing and work-life balance, new ideas and we have a lot of fun!
3) An empowering environment: Be yourself! At Pluxee we proudly embrace diversity and value the uniqueness of our talents, fostering an inclusive work place where all abilities are celebrated, and equal learning and growing opportunities are a given.