Proactive development and management of business relationships at store level to deliver and achieve mutual reach of opportunities
Accurate account management delivering the performance objectives:
First / ongoing training
Maximize TFS business (IR and RR management) +other KPI’s like MCC + Payment target + Tokenization + Fast Refund
Maximize DCC business (Hit Rate management)
Business Statistics analysis, presentation, discussion and action
Action plans and store visits in line with company segmentation model
Achieve sales targets taking corrective action when result materially deviates from expected
Improve merchant’s knowledge and expertise with our services by providing trainings to merchant’s staff
Guarantee the optimal execution of in-store promotional plans and activities, according to the defined plan
Offer intensive support including product instructions
Constant communication with merchants to increase KPI’s
Action plans and in-Store visits in line with the Global Blue’s strategy
Processing and presentation of business statistics and insights
Deliver to the stores the activities have been agreed with the merchant’s HQ
Document in CRM all merchant’s specific information and activity done

MERCHANT STORE EXCELLENCE MANAGER

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