Merchant Services Account Manager

About this role:

Wells Fargo is seeking a Merchant Services Account Manager to support our government portfolio.

In this role, you will:

• Provide strategic account management for a designated portfolio of customers in the payments processing industry, delivering deep subject matter expertise and high-touch servicing to ensure client satisfaction and retention.
• Achieve companywide business objectives, including the annual revenue plan at target margins; by maintaining and growing existing relationships, identifying incremental business and maintaining high levels of client satisfaction
• Establish and maintain a sound internal partnership with respective teams through on-going collaboration and communication
• Prepare and deliver quarterly business reviews and analysis on strategic client relationships, as well as provide compelling industry updates to support client’s merchant processing environment.
• Guide Merchants through complex projects and compliance mandates
• Be a subject matter expert (and stay updated) on all merchant services products and the associated processes to support them.
• Act as a principal point of contact for all servicing and operational matters to internal partners, and as the primary servicing contact for the client relationship on behalf of Merchant Services
• Collaborate and consult with peers, colleagues and managers to resolve issues and achieve goals

Required Qualifications:

• 2+ years of Merchant Services Relationship Management experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Experience in merchant services/card business
• Proven ability to execute in a fast-paced environment
• Excellent verbal and written communication skills
• Experience presenting complex information to prospects and clients
• Ability to manage competing priorities

Job Expectations:

• This position offers a hybrid work schedule with onsite presence required in one of the posted locations
• This position is not eligible for Visa sponsorship

Specific compliance policies may apply regarding outside activities or personal investing; affected employees will be expected to provide information to the Wells Fargo Personal Account Dealing Team and abide by applicable policy requirements if hired. Information will be shared about expectations during the recruitment process.

Pay Range
 

Reflected is the base pay range offered for this position. Pay may vary depending on factors including but not limited to demonstrated examples of prior performance, skills, experience, or work location. Employees may also be eligible for incentive opportunities.

$68,000.00 - $114,000.00

Posting End Date:

12 May 2026

*Job posting may come down early due to volume of applicants.

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.

Applicants with Disabilities

To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo.

Drug and Alcohol Policy

 

Wells Fargo maintains a drug free workplace.  Please see our Drug and Alcohol Policy to learn more.

Wells Fargo Recruitment and Hiring Requirements:

a. Third-Party recordings are prohibited unless authorized by Wells Fargo.

b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.