Forage is building the modern payments stack that powers inclusive commerce. Our technology enables grocers, delivery platforms, and point-of-sale systems to seamlessly accept EBT payments both online and in-store. Beyond infrastructure, we’re helping SNAP EBT shoppers stretch their grocery budgets every week, making healthy food more affordable and accessible to the 42 million Americans on food assistance.
Backed by leading fintech investors, Forage is a fast-growing startup with a clear vision and real-world impact, feeding tens of thousands of families daily. Our team is made up of kind, driven individuals who take ownership, move quickly, and collaborate closely. We value humility, curiosity, and a shared commitment to making a difference.
We’re not just building payments infrastructure — we’re helping feed tens of thousands of families each day, and transforming grocery access for millions more. Watch our story and see why we do what we do.
We function as a hybrid organization, actively hiring across North America. While we embrace remote work, we prioritize candidates who can frequently contribute from our San Francisco office.
Forage is seeking a Merchant Operations Manager with a deep understanding of government benefits programs, particularly EBT and SNAP, to drive end-to-end operational excellence, accelerate merchant onboarding, and champion customer success. In this role, you will act as a key partner to our grocery platforms, grocers, and retailers, streamlining integrations, reducing government-related delays, and driving strategic account management to enhance merchant loyalty and revenue growth. By enabling merchants’ to quickly and effectively serve SNAP customers, this role directly supports Forage's mission to expand food access and drive transformative impact. This position requires a proactive, strategic thinker capable of optimizing processes, identifying new growth opportunities, and collaborating cross-functionally to solidify Forage's position as the preferred EBT partner.
Our salary ranges are determined by role, level, and location. The range displayed on each job posting reflects the minimum and maximum target for new hire salaries at our headquarters in San Francisco, California. Individual pay is determined by work location, job-related skills, experience, and relevant education or training.
We aim to review every application within 3 business days of submission and provide feedback on each of your interviews within 2 business days of completion. If you don't hear from us, please reach out to your recruiter or careers[at]joinforage.com directly to get an update on your candidacy. Max, our AI recruiter, may reach out with follow-up questions.
Please note: We are not engaging with third-party recruiters or agencies for this role. We kindly ask that you refrain from contacting us regarding recruitment services. Fees will not be paid for unsolicited resumes sent to Forage.
Please note: Forage is unable to provide visa sponsorship for this role. Applicants must have work authorization that does not require visa sponsorship now or in the future.