Merchandising Specialist

About the role
We are looking for a driven and detail-oriented Merchandising Specialist to join our team at Careem Groceries in Riyadh, Saudi Arabia. This role plays a key part in bringing the in-app customer experience to life by combining strong merchandising execution with operational excellence.
You will be responsible for configuring, managing, and optimizing the in-app storefront experience across Careem Groceries, working closely with cross-functional teams to deliver a seamless, compelling, and conversion-driven user journey for customers across Saudi Arabia.

What you'll do

• Manage the in-app storefront including the homepage, category landing pages, and promotional carousels.
• Configure and execute merchandising campaigns using internal merchandising tools, ensuring accurate and timely deployment.
• Support the setup and troubleshooting of merchandising configurations (basic coding knowledge is a plus).
• Curate and implement merchandising strategies aligned with business goals, seasonality, and customer insights in the Saudi market.
• Ensure smooth execution of promotional campaigns and the merchandising calendar.
• Analyze user behavior, product performance, and merchandising metrics to guide in-app improvements.
• Use analytics to improve product discovery, engagement, and conversion rates across key surfaces in the app.
• Track campaign performance and iterate based on insights.
• Work closely with Category Management, Growth, Marketing, Catalog, and Design teams to coordinate campaigns and launches.
• Act as a key point of contact across teams to ensure alignment on merchandising plans and product content updates.
• Manage the configuration and synchronization of in-app content to ensure consistency across app experiences.
• Ensure timely and accurate setup of product launches, campaigns, and feature updates.
• Monitor merchandising tools and flag operational inefficiencies to improve processes.
• Manage multiple initiatives simultaneously, including campaign launches and merchandising updates.
• Support the development of SOPs and documentation for merchandising operations and content governance.
• Use customer feedback and market insights to identify new merchandising opportunities.
• Collaborate with Growth and Category teams to improve app usability, product discovery, and customer engagement.

What you'll need

• Experience: Background in e-commerce, retail, or marketplace operations.
• Basic Coding Knowledge: Familiarity with basic coding concepts to support merchandising configuration and troubleshooting.
• Communication Skills: Strong communication skills to collaborate effectively across teams.
• Analytical Skills: Ability to interpret data and translate insights into actionable improvements.
• Project Management: Strong organizational skills with the ability to manage multiple priorities.
• Problem Solving: Ability to proactively identify issues and work collaboratively to resolve them.
• Attention to Detail: High level of accuracy when executing merchandising setups and monitoring performance.
• Customer Focus: Customer-centric mindset when shaping the in-app experience.
• Quality Assurance: Familiarity with QA processes to ensure high-quality execution of campaigns and product launches.
• Continuous Learning: Interest in staying updated on e-commerce trends and best practices in merchandising and product operations.

What we’ll provide you

We offer colleagues the opportunity to drive impact in the region while they learn and grow. As a full time Careem colleague, you will be able to:

• Work and learn from great minds by joining a community of inspiring colleagues.
• Put your passion to work in a purposeful organisation dedicated to creating impact in a region with a lot of untapped potential.
• Explore new opportunities to learn and grow every day.
• Work 4 days a week in office & 1 day from home, and remotely from any country in the world for 30 days a year with unlimited vacation days per year. (If you are in an individual contributor role in tech, you will have 2 office days a week and 3 to work from home.)
• Access to healthcare benefits and fitness reimbursements for health activities including gym, health club, and training classes.