Membership Specialist

Type of Requisition:

Pipeline

Clearance Level Must Currently Possess:

None

Clearance Level Must Be Able to Obtain:

None

Public Trust/Other Required:

NACI (T1)

Job Family:

Administration

Job Qualifications:

Skills:

Customer Management, File Organization, Microsoft Office 365

Certifications:

None

Experience:

1 + years of related experience

US Citizenship Required:

No

Job Description:

The Membership Specialist plays a key role in supporting the integrity and effectiveness of Organ Procurement and Transplantation Network (OPTN) membership processes. This role involves monitoring compliance with OPTN policies and bylaws across transplant centers, organ procurement organizations (OPOs), and laboratories, as well as processing membership applications, maintaining accurate records, and performing data-driven analysis to enhance system quality.

The Membership Specialist acts as an essential liaison with members, providing guidance, ensuring regulatory adherence, and supporting the Membership and Professional Standards Committee (MPSC) in their oversight activities.

Key Responsibilities

The Membership Specialist is responsible for

1. Compliance Monitoring

• Monitor member performance and adherence to OPTN policies, bylaws, and regulatory standards.
• Conduct routine reviews of member information and identify potential deficiencies or areas for improvement.

2. Application Review

• Analyze membership applications and update requests for completeness, accuracy, and compliance standards.
• Work with applicants to address deficiencies and ensure necessary documentation is submitted.
• Prepare application summaries and support committees reviewing membership requests.

3. Analysis & Reporting

• Perform quantitative and qualitative analysis of member performance metrics and trends.
• Utilize dashboards and other documentation to support MPSC compliance reviews, performance improvement initiatives, and policy enforcement efforts.
• Identify actionable insights and recommend improvements based on data analysis.

4. Stakeholder Communication

• Respond promptly to inquiries from transplant centers, OPOs, and laboratories regarding membership applications, compliance, and policy-related questions.
• Provide guidance and support to members navigating application and compliance processes.

5. Operational Support

• Support MPSC activities, including member performance improvement and compliance reviews.
• Maintain accurate records of applications, reviews, and membership data within OPTN tracking systems.
• Collaborate with internal teams and stakeholders to ensure the seamless delivery of membership services.

WHAT YOU'LL NEED TO SUCCEED

• Bachelor’s degree preferred in Policy, Business Administration, Healthcare, Customer Service, or a related field.
• At least one year experience in roles involving policy compliance, operational oversight, healthcare processes, or customer service.
• Analytical Skills: Strong abilities in critical thinking, problem-solving, and data analysis
• Technical Proficiency: Proficiency in Microsoft Office Suite, including SharePoint, Teams, and Excel. Experience in working within data-driven systems or databases is preferred.
• Communication Skills: Exceptional written and verbal communication skills to effectively liaise with members and stakeholders.
• Organizational Abilities: Excellent attention to detail, with the ability to manage multiple tasks simultaneously and prioritize effectively.
• Customer Service experience
• Must be able to obtain a Public Trust clearance

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LOCATION: Remote

#GDITFedHealthJobs #GDITHealth

GDIT IS YOUR PLACE
At GDIT, the mission is our purpose, and our people are at the center of everything we do.
● Growth: AI-powered career tool that identifies career steps and learning opportunities
● Support: An internal mobility team focused on helping you achieve your career goals
● Rewards: Comprehensive benefits and wellness packages, 401K with company match, and competitive pay and paid time off
● Flexibility: Full-flex work week to own your priorities at work and at home
● Community: Award-winning culture of innovation and a military-friendly workplace

OWN YOUR OPPORTUNITY
Explore a career in program management at GDIT and you’ll find endless opportunities to grow alongside colleagues who share your passion for the mission and delivering results.

The likely hourly rate for this position is between $26.56 - $35.94. This is not, however, a guarantee of compensation or salary. Rather, salary will be set based on experience, geographic location and possibly contractual requirements and could fall outside of this range.

Scheduled Weekly Hours:

40

Travel Required:

None

Telecommuting Options:

Remote

Work Location:

Any Location / Remote

Additional Work Locations:

Total Rewards at GDIT:

Our benefits package for all US-based employees includes a variety of medical plan options, some with Health Savings Accounts, dental plan options, a vision plan, and a 401(k) plan offering the ability to contribute both pre and post-tax dollars up to the IRS annual limits and receive a company match. To encourage work/life balance, GDIT offers employees full flex work weeks where possible and a variety of paid time off plans, including vacation, sick and personal time, holidays, paid parental, military, bereavement and jury duty leave. GDIT typically provides new employees with 15 days of paid leave per calendar year to be used for vacations, personal business, and illness and an additional 10 paid holidays per year. Paid leave and paid holidays are prorated based on the employee’s date of hire. The GDIT Paid Family Leave program provides a total of up to 160 hours of paid leave in a rolling 12 month period for eligible employees. To ensure our employees are able to protect their income, other offerings such as short and long-term disability benefits, life, accidental death and dismemberment, personal accident, critical illness and business travel and accident insurance are provided or available. We regularly review our Total Rewards package to ensure our offerings are competitive and reflect what our employees have told us they value most.

We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 50 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

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Equal Opportunity Employer / Individuals with Disabilities / Protected Veterans