Membership Relations Manager

Your Mission Should You Choose To Accept It:   

At The Social Hub, our members are everything. As Member Relations Manager, you are the heartbeat of the hub, the person who knows everyone, connects the dots, and makes people feel like they truly belong. You build real relationships, spark conversations, and turn a shared space into a thriving community, both online and offline. You are visible, present, and trusted, whether that’s on the floor, at an event, or inside our digital community. This role exists to keep our members engaged, loyal, and excited to be part of something bigger. You lead a team, shape the community strategy, and give members a voice that actually gets heard. If people naturally gravitate towards you and you love bringing others together, you’ll feel right at home here. 

In Case You Do Not Know Who, We Are (ahem):    

Known for being the rule breakers in hospitality, TSH is a fun, creative and inspiring environment where everyone can work, stay, learn and play and most importantly – be themselves. As an employer we look, act and think like a hotel, but instead we offer a lot more. Think student accommodation, long and short stay options, gyms, talks, events, rooftop bar and eat & drink escapes as well as community and coworking spaces. Located in The Netherlands, Germany, Austria, Italy, France and Spain with several new openings on the way, this hybrid hospitality concept may take root in the heart of Europe, but our plans are set for going global.   

What You’ll Do 

• Build genuine relationships with members and actively connect them with each other 
• Be a constant presence on the floor, checking in, listening, and getting involved 
• Drive member loyalty and retention through standout experiences and personal attention 
• Manage and energize our digital community via the app 
• Gather feedback, read the room, and help shape the community strategy 
• Host member committees and turn insights into action 
• Handle tricky conversations with confidence and care 
• Lead and coach the Membership Hosts team 
• Bring global member programs to life at your hub 

What You’ll Have 

• You have at least 2 years of experience in community, hospitality, membership, or a people-facing role 
• You bring strong communication skills, written and spoken, in English and Spanish
• You connect easily with people and genuinely enjoy building relationships 
• You are confident, outgoing, and comfortable speaking to groups 
• You stay calm under pressure and look for solutions, not problems 
• You prefer being on the floor over sitting behind a desk 
• You are flexible and happy to work evenings or weekends when the community is buzzing 
• You are based in Barcelona, and legally allowed to work in Spain 

What Do Offer

• The opportunity to work at a dynamic, multi-national company based in one of Europe’s most exciting cities   
• We’re not just another hotel - we’re a game-changing innovator, challenging every convention and defining the future   
• The chance to learn and grow in your role with the potential for future growth   
• Awesome discounts on all our properties in Europe and not just for you, but also for your friends and family!  
• A wonderful workplace to call home - full of events, fun-loving colleagues, and of course all of the other amazing salary and benefit stuff   

Who you are, is how we want you to be. To us, hybrid hospitality goes across the board, from how we service our guests to how we represent ourselves. Here, everyone belongs, and we welcome people no matter their nationality, gender, age, sexual orientation, religion or culture. Your authenticity keeps our team diverse. Come as you are.