Membership Development Specialist

It’s a great time to join AAA The Auto Club Group! 

JOIN THE TEAM COMMITTED TO DRIVING YOUR CAREER FORWARD

Job Type:

Full timeSalary

Job Description:

 

The Membership Development Specialist will support branch locations in Southeastern Michigan

• Assist in the implementation and oversight of The Auto Club Group (ACG) membership sales and service delivery in multiple retail locations across assigned area. 
• Play a key role in the delivery of exceptional membership experience.  Develop and implement initiatives to drive the attainment of membership revenue, net income and service goals. 
• Ensure in-depth understanding of membership policies and procedures; to include ways we can improve our Net Promoter Scores from our members.
• Build relationships and interact with membership line of business partners to increase understanding of products and services offered. 
• Keep current on regulatory and industry changes that may influence membership sales and service. Research, identify and communicate innovative ways to effectively onboard and retain more members. 
• Monitor Memberships in Force and membership acquisition progress within the assigned geography. 
• Provide insights and reporting regarding membership acquisition tactics and results to field leaders across all channels.
• Serve as a liaison with the Membership Product unit to help innovate and build additional membership services and solutions for their assigned geography.
• As a key owner of membership sales and retention, this role will own the annual planning and scheduling of local community marketing events in their assigned geography and will be responsible for filling the pipeline of events that are adequate to achieve the annual assigned plans for their markets.
• Maintain connection with field leadership to ensure the attainment of all membership development related to all training, operational and sales deliverables/needs. 
• Provide input and guidance on the dynamics of membership products/services, discount utilization and front-line operational support areas. 
• Provide ad hoc training when necessary.  Guide field staff in identifying and cultivating cross-selling opportunities and instilling best in class performance to improve our Convenience Billing (Auto Bill) results.  Communicate issues and concerns to assigned field leader to ensure appropriate response. 
• Implement the group membership strategy by cultivating key accounts locally. 
• Prioritize marketing events based on membership acquisition potential. 
• Build relations and networks within assigned geography.

What it’s like to work for The Auto Club Group:

• Serve our members by making their satisfaction our highest priority
• Do what’s right by sustaining an open, honest and ethical work environment
• Lead in everything we do by offering best-in-class products, benefits and services
• ACG values our employees by seeking the best talent, rewarding high performance and holding ourselves accountable

HOW WE REWARD OUR EMPLOYEES

A competitive annual salary between $59,134.40 - $91,998.40

ACG offers excellent and comprehensive benefits packages:

•           Medical, dental and vision benefits

•           401k Match

•           Paid parental leave and adoption assistance

•           Paid Time Off (PTO), company paid holidays, CEO days, and floating holidays

•           Paid volunteer day annually

•           Tuition assistance program, professional certification reimbursement program and other professional development opportunities

•           AAA Membership

•           Discounts, perks, and rewards and much more

WE ARE LOOKING FOR CANDIDATES WHO

Required Qualifications (these are the minimum requirements to qualify)

• Possession of a valid State Driver’s License
• Currently hold or able attain and maintain appropriate State Property & Casualty licenses within timeframe designated by ACG leadership
• May be required to attain appropriate State Life Sales licenses within timeframe designated by ACG leadership

Education

• High School Diploma or equivalent

Work Experience:

• One year providing a high level of customer-focused service to include some or all of the following:
  • Responding to membership billing and coverage questions
  • Promoting the sale of insurance products and/or travel and membership products
  • Outbound promotional calls for insurance and/or travel
  • Computer software applications (Word, Excel, etc.) and Web based operations
  • Demonstrating strong interpersonal, and communication skills
  • Demonstrating strong sales/marketing and prospecting skills
  • Understanding, anticipating and reacting to market changes
  • Identifying opportunities for growth and advancement

Knowledge of:

• Insurance and/or club products and terminology
• Insurance distribution channels
• Financial services and/or insurance industries and/or membership products and regulations
• Sales techniques and delivery systems
• Techniques used to:
  • Influence and persuade others
  • Develop and coach employees and others
  • Motivate and reward a successful sales team

Ability to:

• Be action oriented and resilient to ensure completion of initiatives
• Influence and persuade others
  • Coach and assist to successfully meet objectives and goals
  • Assist in the achievement of membership retention and satisfaction goals

• Exceed member expectations
• Participate in company approved training program
• Effectively communicate with employees in order to share information (i.e., numbers, margins, customer service data, customer defections, quality data, etc.) in a clear and understandable manner

Preferred Qualifications

Experience:

• Leadership experience to include:
• Motivating and developing retail sales and service employees
• Developing and managing effective local sales business plans
• Review and analyze profit and loss statements
• Branch level management/managing a revenue center

Knowledge and Skills:

Knowledge of:

• Insurance and/or club products
• Sales techniques and coaching sales and/or retail personnel

Work Environment

This is a hybrid work arrangement (time spent in office and remote). Depending on the employee's role and leadership's assessment, some employees will come into an ACG facility on a weekly basis, a monthly basis, or on an "as needed" basis for key meetings and collaborative activities. Most employees will be required to come into the office, at a minimum, for important departmental meetings or team-building events.

#LI-TT2

Who We Are

Become a part of something bigger.

The Auto Club Group (ACG) provides membership, travel, insurance, and financial service offerings to approximately 14+ million members and customers across 14 states and 2 U.S. territories through AAA, Meemic, and Fremont brands. ACG belongs to the national AAA federation and is the second largest AAA club in North America.

By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, AAA continues to build upon its heritage of providing quality service and helping our members enjoy life’s journey through insurance, travel, financial services, and roadside assistance.

And when you join our team, one of the first things you’ll notice is that same, whole-hearted, enthusiastic advocacy for each other.

We have positions available for every walk of life! AAA prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences make us stronger.

To learn more about AAA The Auto Club Group visit www.aaa.com

Important Note:

ACG’s Compensation philosophy is to provide a market-competitive structure of fair, equitable and performance-based pay to attract and retain excellent talent that will enable ACG to meet its short and long-term goals. ACG utilizes a geographic pay differential as part of the base salary compensation program. Pay ranges outlined in this posting are based on the various ranges within the geographic areas which ACG operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level.  

The above statements describe the principal and essential functions, but not all functions that may be inherent in the job.  This job requires the ability to perform duties contained in the job description for this position, including, but not limited to, the above requirements.  Reasonable accommodations will be made for otherwise qualified applicants, as needed, to enable them to fulfill these requirements.

The Auto Club Group, and all its affiliated companies, is an equal opportunity employer.  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, disability or protected veteran status.

Regular and reliable attendance is essential for the function of this job.

AAA The Auto Club Group is committed to providing a safe workplace. Every applicant offered employment within The Auto Club Group will be required to consent to a background and drug screen based on the requirements of the position.