Member Support Specialist Brisbane

Job Title:

Member Support Specialist Brisbane

Job Description

The Member Support Specialist position interfaces with customers via chat messaging, inbound calls, or through the Internet depending upon client requirements. This position provides customer service support and resolution of non-routine problems regarding client's product or services.

Looking for a role where your people skills can shape a meaningful career?

Join our growing Australian Super team and become part of a group that helps members make confident decisions about their financial future. You'll be working in a supportive, professional environment where great service is genuinely valued, and where you'll be set up to succeed from day one.

Your growth matters to us.

This role has been the starting point for many of our leaders and specialist teams. We invest in your development, offer clear career pathways, and provide opportunities to progress as your skills and confidence grow.

If you're proactive, enjoy helping others, and want a role with real long‑term potential, we'd love to hear from you. Multiple intakes over the next 3 months

Why Join Us?

• Paid, structured training with continued development and support
• Monday to Friday roster between 7:00am–8:00pm — no weekend work!
• $28.12 per hour + 12% superannuation + performance incentives
• Vibrant Brisbane CBD office location directly opposite Central Station
• Exposure to compliance, privacy and regulated environments
• Stable full time hours - 38 hours per week on a rotating roster
• Inclusive, supportive culture with wellbeing initiatives and team engagement activities
• 24/7 Access to our employee wellbeing app

What You'll Do

• You'll be the first point of contact for members, delivering accurate and professional support across a range of superannuation enquiries. This includes:
• Assisting with online access, contributions and account updates
• Supporting pension enquiries, withdrawals and investment options
• Navigating multiple internal systems to resolve enquiries efficiently
• Ensuring privacy, compliance and security standards are met
• Providing clear, accurate and compliant information

This is a high-volume inbound environment where attention to detail, empathy and efficiency are key.

What We're Looking For

• Clear and confident communication skills
• Ability to multitask across systems while managing conversations
• Resilience when handling complex or sensitive enquiries
• A strong work ethic and commitment to personal accountability
• A team-oriented approach with a genuine focus on customer outcomes
• Australian citizenship or permanent residency required for this position

Who This Suits

• Early career professionals wanting exposure to the corporate world
• Experienced customer service professionals ready for progression - no call centre experience needed, bring your customer service skills and we'll do the rest
• Individuals looking for stability and structured development
• Candidates motivated by growth, not just a short-term role

If you're ready to build a long-term career in a structured, growing organisation, we'd love to hear from you!

Concentrix is dedicated to creating an inclusive and supportive work environment that values diversity in all forms. As an equal opportunity employer, we invite applications from people of all cultures, abilities, backgrounds, and particularly from First Nations communities. Our commitment to equity, diversity, and inclusion ensures that any necessary adjustments during the recruitment process are accommodated, We invite you to discuss any necessary support or adjustments you may need during the recruitment or employment process, assuring that such needs will not impact hiring decisions.

Location:

AUS Brisbane - 288 Edward St, Lvl 14

Language Requirements:

Time Type:

Full time

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