MedTech Field Service Technician - On-Call - National Travel

Position Description:  

Our Field Service Technician opportunity supports a leading medical device manufacturer’s field support needs. In this role, you will be responsible for troubleshooting, repairing, and updating medical devices inside of hospitals, pharmacies and other clinical settings. The current product line being supported is an automated medication dispensing system.

We are hiring ASAP. This is a traveling On-Call, Field Service Technician opportunity involving national travel to provide coverage in varying areas to respond reactively to customer facilities within the area as devices need repair. In times when travel is not required, local/regional work may be available within 1-3 hours of home.

Responsibilities:  

• Troubleshoot and repair existing devices and document the activities correctly. 
• Hardware parts replacement, as well as software updates and calibrations.  
• Perform bi-annual or yearly preventative maintenance as determined by the customer. 
• Assist in the installation and implementation of new devices at customer locations. 
• Conduct routine system checks and record data from product tests after installation and configuration.  
• Maintain and stock parts and tools assigned by customer. 
• Per-diem position requiring travel and flexibility. 
• Available on-call including nights and weekends. Travel nationally for 1-3 weeks at a time, or when travel is not needed, locally for up to 2-3 hours from home to support customer needs. 
• Respond to and arrive at customer sites within the service ticket’s Service Level Agreement (within 4 hours, 8 hours, 12 hours, or 24 hours per the details of each ticket)  

Job Requirements:  

• Must have intermediate troubleshooting abilities in the disciplines of electronics, mechanics, and electromechanical systems. 
• Experience as a military technician, computer technician or other complex electronics technician preferred. Experience supporting automation equipment in a healthcare setting is a plus.  
• A+ certification preferred. 
• Experience in healthcare, field service, engineering, biomedical, maintenance, customer service, pharmacy technician, electronics, electrical, technical work, or IT is beneficial for this position.  
• Strong communication skills and ability to provide exceptional customer support. 
• Must have an active driver license and a personal vehicle to use for job related assignments (travel time and mileage are reimbursed)   
• This position requires a considerable amount of pushing, pulling, stooping, bending, and lifting to 70 LBS 
• Ability to clear hospital vendor credentialing requirements, including proof of vaccination status, required 
• Must be located within 30 minutes of a major airport

IQVIA takes the approach to helping customers drive healthcare forward in this challenging, fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities. 

IQVIA MedTech CFS takes the approach to helping customers drive healthcare forward in this challenging and fast-paced environment. We help customers accelerate results, improve patient outcomes, and unleash new opportunities.

Benefits: This position is not eligible for our Medical Benefits.

Vaccine/Immunization/Hospital Credentialing Requirement: A required function of this job requires individuals to enter various healthcare facilities.  Thus, upon selection, individuals must complete healthcare facility credentialing process.  To obtain credentials, individuals must meet the immunization requirements specified by the facility.  Individuals are typically required to have completed/up to date: Measles, Mumps & Rubella vaccine, Varicella (chicken pox) vaccine, Negative Tuberculosis (TB) Test, Tetanus, Diphtheria & Pertussis (Tdap) vaccine, Hepatitis B vaccine, Influenza vaccine (seasonal), and COVID-19 vaccine primary series (heavily enforced by most facilities, some require booster(s)). Please note, IQVIA complies with all applicable laws regarding reasonable accommodations or exemptions for religious, medical, or other legally protected reasons, however, our client’s requirements may supersede this. 

*Please note: Due to the nature of this role, it is not eligible for Visa sponsorship.

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