MEDICAL SUPPORT ASSISTANT (OA)

MEDICAL SUPPORT ASSISTANT (OA)

Department: Department of Defense

Location(s): Landstuhl, Germany

Salary Range: $37562 - $47894 Per Year

Job Summary: About the Position: This position serves as a Medical Support Assistant for an overseas Defense Health Agency (DHA)Medical Treatment Facility (MTF). The position is located in Landstuhl, Germany Permanent Change of Station (PCS)/Relocation and Living Quarters Allowance (LQA) are NOT authorized for this position. This is a Direct Hire Solicitation

Major Duties:

• Performs the full range of receptionist, recordkeeping, and miscellaneous clerical duties within the ambulatory setting.
• Enters, manipulates, and/or retrieves information and data from automated systems.
• Maintains and monitors patient appointment schedules for the clinic/practice.
• Receives patients and visitors as the initial point of contact, in person or telephonically.
• Monitors and manages the clinic referrals.
• Ensures eligibility for care, and contacts Patient Administration for verification.
• Maintains patients’ records, both electronic and paper, according to regulation.
• Types routine correspondence, progress reports, medical statements, memoranda, and statistical reports using various automation systems and programs.
• Responds to emergency calls and notifies emergency medical personnel.

Qualifications: Who May Apply: US Citizens In order to qualify, you must meet the experience and/or education requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. Basic Qualification for Medical Support Assistant (Office Automation): Specialized Experience: At least one year specialized experience equivalent to the GS-04 grade level in the Federal Service or equivalent entering and maintaining data in medical automated systems for a medical clinic or medical setting; referring patients to appropriate medical clinic for treatment; and maintaining appointments for multiple medical providers within the Medical Treatment Facility. OR Education: Four years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. (Note: Transcripts are required with your application) OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of education beyond two years (total semester hours minus 60) by 60. Add the two percentages. (Note: Transcripts are required with your application) Proficiency Required: This position requires a qualified typist. A qualified typist can type 40 words per minute based on a 5 minute sample with three or fewer errors.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 12/31/2025to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12858273). Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.

Application Deadline: 2025-12-31