Medical Support Assistant

Medical Support Assistant

Department: Department of Veterans Affairs

Location(s): Milwaukee, Wisconsin

Salary Range: $42601 - $55382 Per Year

Job Summary: This position is located at the Clement J. Zablocki VA Medical Center, Milwaukee, Wisconsin, in the Acute Care Nursing Division, Administrative Support Program. Incumbent will normally work in their assigned area, but could be reassigned to work in another area if necessary.

Major Duties:

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo The incumbent will receive direction from Lead MSAs and Supervisory MSAs and is responsible for providing administrative support to assigned areas, either in an inpatient unit and/or outpatient clinic area that is assigned to the Acute Care Nursing Division. Major Duties: Interacting with both internal and external customers. Professionally serves as area's communication liaison through the operation of a multi-line telephone and paging system. Establish patient records, and/or routing patient records accurately and appropriately to be scanned into the patient's electronic medical records via the file room. Coordinate information and actions related to patient care and services. Interpret and verify provider orders and demonstrating complete established administrative action for each order. Schedule appointments in accordance with VHA national scheduling guidelines. Monitoring both inpatient and outpatient appointments for areas of responsibility. Verify and update patient demographics upon discharge. Enter work orders for their assigned areas and maintaining adequate and appropriate levels of office supplies; timekeeping duties as assigned. Prepare for scheduled admissions to include giving scheduled admission list to each days admitting team. Update BMS multiple times during the shift based on interpreting physician's orders. Update insurance information in the Insurance Capture Buffer (ICB) system. Obtain phone numbers for family members waiting upon check in for procedure. Ensure encounter forms are completed in order to obtain appropriate workload credit. Work Schedule: Monday - Friday 3:00pm - 11:30pm Every other weekend, rotating Holidays. Compressed/Flexible: Not available. Recruitment Incentive (Sign-on Bonus): Not authorized. Permanent Change of Station (Relocation Assistance): Not authorized. Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not available. Virtual: This is not a virtual position. Functional Statement #: 00096F Permanent Change of Station (PCS): Not authorized. PCS Appraised Value Offer (AVO): Not authorized.

Qualifications: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with the VA policy. English: Must be proficient in basic written and spoken English Education/experience: Experience. No experience required. Education. Must possess a High school diploma, General Education Development equivalency certificate, or proficiency certificate from a State or territorial-level Board or Department of Education. IN ADDITION TO MEETING THE BASIC REQUIREMENTS LISTED ABOVE, YOU MUST MEET THE GRADE REQUIREMENTS AT THE GS-5 LEVEL TO QUALIFY FOR THIS POSITION. GS-5: Experience: One year of experience equivalent to the GS-4 grade level. Experience at this level include, but are not limited to: scheduling and rescheduling patients for treatment; interviewing patients for appointments; referring patients to other medical specialty clinics; providing information to patients necessary to resolve VA Handbook complaints; interacting with both internal and external customers; reviewing and documenting medical outpatient and inpatient electronic health records, as well as administrative records; verifying third party insurance and updating information in the Insurance Capture Buffer (ICB) system; obtaining medical information from patients; coordinating information and actions related to patient care and services; and scheduling appointments in accordance with VHA national scheduling guidelines. OR, Education: Two years of education above high school; AND, Demonstrated Knowledge, Skills, and Abilities: Candidates must demonstrate all of the KSAs below: Ability to operate computerized programs and systems in order to enter, modify, and retrieve sensitive medical and patient identifying information (PII) into or from electronic health records, scheduling systems, and/or reports. Advanced knowledge of medical terminology specific to understand medical diagnosis and procedures sufficient to communicate clinical staff instructions to patients. Ability to schedule medical appointments in a clinical setting. Ability to work independently in the accomplishment of a wide variety of duties performing patient support work. Ability to communicate effectively and professionally in person, electronically, and/or by telephone, with internal and external customers. Skill in customer service with the ability to identify customer concerns, and refer to the appropriate staff, as necessary, to ensure a satisfactory resolution Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Note: Please ensure how you meet these KSAs is clearly described in your resume; we may not make assumptions regarding your experience References: VA Handbook 5005/117 Part II Appendix G45 Medical Support Assistant Qualification Standard GS-0679 Veterans Health Administration August 1, 2019. please visit https://www.va.gov/ohrm/QualificationStandards/ The full performance level of this vacancy is GS-5. Physical Requirements: The employee must be able to travel to spoke sites for training and program implementation. The incumbent must be able to bend, walk, lift to 15 pounds, drive a motor vehicle, and st

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 03/20/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12909270. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2026-03-20