Medical Support Assistant

Medical Support Assistant

Department: Department of Defense

Location(s): Portsmouth, Virginia

Salary Range: $37193 - $48038 Per Year

Job Summary: About the Position: This position falls under Defense Health Agency at Naval Medical Center Portsmouth, and requires one year of generalized experience within a medical facility or office and able to demonstrate typing accuracy and functional keyboarding skills sufficient to perform all duties. Responsible for medical clerical work and demonstrate skills in assisting customers, utilizing a computer and maintain electronic medical health records. This is a Direct Hire Solicitation

Major Duties:

• Receives and responds to unclear inquiries from patients concerning a variety of medical personnel and administrative matters, determines general nature of inquiry and independently responds to all administrative questions.
• Refers medical questions concerning patients’ conditions, progress or treatment to physician or nurse.
• Responsible for collecting and compiling statistical data on a daily and monthly basis for the completion of the Monthly Morbidity and other clinic-related reports.
• Completes end of day processing by typing data into the Electronic Medical Record, and other required electronic trackers and/or reports.
• Acts as the information receptionist for the clinic. Answers the telephone and receives patients/family members/visitors in the clinic spaces.
• Performs routine patient check-in/checkout procedures using the Electronic Medical Record: performs Defense Enrollment Eligibility System (DEERS) verification as needed and refers ineligible patients appropriately.
• Schedules/makes computerized patients’ appointments using specific scheduling guidelines
• Monitors email systems, and clinical master calendar for updates and changes to clinic appointments scheduled are completed, confirms changes by telephonic or personal communication with physician and patient
• Reviews referrals in MHS GENESIS and accepts and appoints referrals after consulting with physician(s), or nurse. Establishes and maintains approved clinician’ monthly clinical template schedules into Electronic Medical Record system.
• Reviews patients’ record for completion of information, assembles medical information according to prescribed sequential order, checks progress notes and doctor’s order sheets for required signatures before initiating clearance of records.
• Records telephone messages pertaining to such things as detailed laboratory reports, X-ray and test results.
• Takes appropriate measures to ensure patient/family members/visitor confidentiality and privacy during interactions.
• Enters administrative data in electronic health record, maintain patient logs, and prepare encounter forms for billing purposes. Assists in patient transfers to ED, wards or other facilities by processing relevant information.
• Assists in the orientation of new staff members to the clinic
• Prepares correspondence, messages, and various other clinic-specific reports using computer systems.
• Performs other administrative, clerical, and record-keeping tasks related to patient visits to facilitate efficiency of care using clinic-specific guidelines.

Qualifications: Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. General Experience: One year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as, scheduling patient appointments, receiving and screening visitors, or using a personal computer to input data. OR Education: Two years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. OR Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 03/30/2026to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12913510). Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.

Application Deadline: 2026-03-30