Medical Support Assistant

Medical Support Assistant

Department: Department of Defense

Location(s): Cherry Point, North Carolina

Salary Range: $36049 - $46868 Per Year

Job Summary: About the Position: This position falls under the Defense Health Agency-National Capital Region Medical Directorate at the Naval Health Clinic Cherry Point, under the Directorate of Medicine-Family Medicine, scheduling appointments, interviewing patients to obtain reason for appointment, and maintaining customer service. Work schedule consists of an 8 hour workday, M-F, (I.e. 7:00 AM-3:30 PM; 7:30 AM-4:00 PM, or 8:00 AM-4:30 PM. This is a Direct Hire Solicitation

Major Duties:

• Scheduling or rescheduling appointments by telephone, direct patient contact, or the request of physician.
• Interview patients who request treatment and obtains information regarding type of medical problem.
• Provide customer service with a calm and pleasant demeanor when interacting with patients.
• Refer emergency and priority appointments to clinic nurse, provider, or to emergency services.
• Process messages in the electronic health system.
• Update and correct patient information data in the current electronic health system.
• Answer inquiries from patients concerning a variety of medical, personnel, and administrative matters.
• Request health record for all appointments scheduled and walked-in to the clinic.
• Assist with sending medical faxes and processing incoming faxes when assigned.
• Check patients into the current electronic health system as they arrive for appointment and complete initial administrative procedures.
• Maintain adequate clerical supplies at the workstation, ensuring supplies are arranged in an organized and readily accessible manner.

Qualifications: Who May Apply: US Citizens In order to qualify, you must meet the education and/or experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if qualifying based on education, your transcripts will be required as part of your application. Additional information about transcripts is in this document. General Experience: One year of general experience. General experience is progressively responsible clerical, office, or other work that indicates ability to acquire the particular knowledge and skills needed to perform the duties of the position to be filled, such as, 1) Scheduling appointments, 2) Preparing patients for procedures, and 3) utilizing automated systems to enter and retrieve data within the medical treatment facility. Education: Two years of education above the high school level obtained in an accredited business, secretarial or technical school, junior college, college or university. Combination of Education and Experience: A combination of education and experience may be used to qualify for this position as long as the computed percentage of the requirements is at least 100%. To compute the percentage of the requirements, divide your total months of experience by 12. Then divide your semester hours of by 60. Add the two percentages.

How to Apply: To apply for this position, you must complete the online questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (EST) on 12/22/2025to receive consideration. To begin, click Apply to access the online application. You will need to be logged into your USAJOBS account to apply. If you do not have a USAJOBS account, you will need to create one before beginning the application (https://apply.usastaffing.gov/ViewQuestionnaire/12853776). Follow the prompts to select your resume and/or other supporting documents to be included with your application package. As a reminder, your resume must be two pages or less and must support the specialized experience described in this announcement. Resumes exceeding two pages will be removed from consideration. For additional information, refer to the 'Required Documents' section. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process. After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process. You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package, and submit the application. Your resume selected in USAJOBS will be included, but you must re-select other documents from your USAJOBS account or your application may be incomplete. It is your responsibility to verify that your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date. Uploaded documents may take up to one hour to clear the virus scan. Additional information on how to complete the online application process and submit your online application may be found on the USA Staffing Applicant Resource Center. To verify the status of your application, log into your USAJOBS account (https://www.usajobs.gov/applicant/profile/dashboard/), all of your applications will appear on the Welcome screen. The Application Status will appear along with the date your application was last updated. For information on what each Application Status means, visit: https://help.usajobs.gov/how-to/application/status.

Application Deadline: 2025-12-22