Department: Department of Health and Human Services
Location(s): Camp Verde, Arizona, Chinle, Arizona, Cibecue, Arizona, Inscription House, Arizona, Kayenta, Arizona, Maricopa, Arizona, McNary, Arizona, Parker, Arizona, Peach Springs, Arizona, Phoenix, Arizona, Pinon, Arizona, Polacca, Arizona, Red Mesa, Arizona, Sacaton, Arizona, Supai, Arizona, Tsaile, Arizona, Whiteriver, Arizona, Davis, California, Havasu Lake, California, Hemet, California, Riverside, California, Winterhaven, California, Towaoc, Colorado, Fort Hall, Idaho, Lawrence, Kansas, Mashpee, Massachusetts, Cass Lake, Minnesota, Naytahwaush, Minnesota, Ogema, Minnesota, Ponemah, Minnesota, Ponsford, Minnesota, Red Lake, Minnesota, Browning, Montana, Crow Agency, Montana, Harlem, Montana, Hays, Montana, Heart Butte, Montana, Lame Deer, Montana, Lodge Grass, Montana, Poplar, Montana, Pryor, Montana, Wolf Point, Montana, Cherokee, North Carolina, Belcourt, North Dakota, Cannon Ball, North Dakota, Fort Yates, North Dakota, Winnebago, Nebraska, Acoma, New Mexico, Albuquerque, New Mexico, Bernalillo, New Mexico, Bloomfield, New Mexico, Cochiti Pueblo, New Mexico, Crownpoint, New Mexico, Cuba, New Mexico, Dulce, New Mexico, Espanola, New Mexico, Gallup, New Mexico, Mescalero, New Mexico, San Felipe Pueblo, New Mexico, San Fidel, New Mexico, Sanostee, New Mexico, Santa Ana Pueblo, New Mexico, Santa Fe, New Mexico, Shiprock, New Mexico, Taos, New Mexico, Thoreau, New Mexico, Toadlena, New Mexico, Tohatchi, New Mexico, Zia Indian Reservation, New Mexico, Zuni, New Mexico, Elko, Nevada, Moapa, Nevada, Wadsworth, Nevada, Lockport, New York, Manlius, New York, Anadarko, Oklahoma, Carnegie, Oklahoma, Clinton, Oklahoma, El Reno, Oklahoma, Lawton, Oklahoma, Pawnee, Oklahoma, Watonga, Oklahoma, Wewoka, Oklahoma, Salem, Oregon, Warm Springs, Oregon, Rock Hill, South Carolina, Bullhead, South Dakota, Eagle Butte, South Dakota, Fort Thompson, South Dakota, Kyle, South Dakota, Lower Brule, South Dakota, Manderson, South Dakota, Martin, South Dakota, McLaughlin, South Dakota, Mobridge, South Dakota, Pine Ridge, South Dakota, Rosebud, South Dakota, Sisseton, South Dakota, Wagner, South Dakota, Wakpala, South Dakota, Wanblee, South Dakota, Fort Duchesne, Utah, Aylett, Virginia, Charles City, Virginia, Indian Neck, Virginia, Madison Heights, Virginia, Providence Forge, Virginia, Richmond, Virginia, Suffolk, Virginia, Auburn, Washington, Forks, Washington, Nespelem, Washington, Spokane, Washington, Toppenish, Washington, Wapato, Washington, Wellpinit, Washington, White Swan, Washington
Salary Range: $40332 - $58445 Per Year
Job Summary: Join the Indian Health Service and make a meaningful impact in Native communities. In this role, you will support vital healthcare operations that ensure patients receive timely, high-quality care. If you're looking for a rewarding career where your work directly supports patient services and community well-being, we encourage you to apply. A REAL ID will be required beginning May 7, 2025, in accordance with 6 C.F.R. 37.5 (2021).
Major Duties:
Qualifications: To qualify for this position, your resume must state sufficient experience and/or education, to perform the duties of the specific position for which you are applying. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; social). You will receive credit for all qualifying experience, including volunteer and part time experience. You must clearly identify the duties and responsibilities in each position held and the total number of hours per week. MINIMUM QUALIFICATIONS: GS-5: 4 years of education above high school OR; 1 year of specialized experience equivalent to GS-4: Your resume must demonstrate at least one (1) year of specialized experience equivalent to at least the next lower grade level in the Federal service obtained in either the private or public sector performing the following type of work and/or tasks: - Providing customer service by assisting patients, clients, or staff in person or by telephone (e.g., answering questions, directing patients, responding to routine inquiries)- Collecting, reviewing, or entering basic information into paper or electronic systems (e.g., demographic data, appointment information, or service requests)- Maintaining files, records, or logs in accordance with established procedures (e.g., filing patient records, tracking forms, updating logs)- Following written instructions, policies, or procedures to complete routine tasks (e.g., adhering to privacy requirements, completing assigned clerical duties) OR; Combining Education and Experience: Equivalent combinations of successfully completed post-high school education and experience may be used to meet total experience requirements at grades GS-5 and below GS-6: 1 year of specialized experience equivalent to at least GS-5. Examples of specialized experience for this grade level are identified by specialty below. Purchased/Referred Care (PRC) One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to support Purchased/Referred Care (PRC) or referral management functions in an Indian Health Service, Tribal, or similar healthcare program, including experience in:- Assisting with processing referrals and authorizations for outside medical services (e.g., logging referrals, preparing documentation for review)- Reviewing forms and supporting documents for completeness and accuracy (e.g., verifying eligibility information or required signatures)- Entering and updating referral or patient information in electronic systems (e.g., RPMS, EHR, or tracking databases)- Communicating with clinical staff, patients, or external providers to obtain or relay routine information regarding referrals or services Business Office One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to support healthcare business office or revenue cycle functions within an Indian Health Service, Tribal, or similar healthcare facility, including experience in:- Assisting with billing, claims processing, or payment-related activities (e.g., preparing claims, posting payments, or supporting accounts receivable functions)- Reviewing billing or financial documents for accuracy and completeness prior to processing- Entering billing or financial data into systems (e.g., RPMS Third Party Billing, EHR, or other billing software)- Responding to routine inquiries from patients, insurance companies, or third-party payers regarding billing or payment status. Patient Registration One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to perform patient registration or front desk support in an Indian Health Service, Tribal, or similar healthcare setting, including experience in:- Collecting and verifying patient demographic, eligibility, or insurance information (e.g., updating patient records, confirming coverage)- Registering patients or updating information using electronic health record systems (e.g., RPMS or similar systems)- Greeting patients and providing instructions regarding forms, services, or clinic procedures- Maintaining confidentiality of patient information in accordance with Federal privacy requirements Office Automation One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to perform office automation and administrative support duties within an Indian Health Service, Tribal, or similar organization, including experience in:- Using office automation software (e.g., Microsoft Word, Excel, Outlook) to prepare documents, spreadsheets, or correspondence- Entering data and maintaining electronic or paper filing systems (e.g., tracking logs, records management systems)- Preparing routine reports, forms, or correspondence based on established formats- Providing administrative support such as scheduling appointments, maintaining calendars, or tracking documents Patient Care/Administrative One year of specialized experience equivalent to at least the GS-5 level in the Federal service that demonstrates the ability to support patient care activities in an Indian Health Service, Tribal, or similar healthcare environment, including experience in:- Assisting with scheduling appointments or coordinating patient services (e.g., clinic visits, referrals, follow-ups)- Supporting clinical staff by preparing, organizing, or maintaining patient-related documentation- Communicating routine information to patients regarding appointments, services, or instructions- Following procedures to ensure patient privacy and proper handling of sensitive information (e.g., HIPAA compliance) Time In Grade Federal employees in the competitive service are also subject to the Time-In-Grade Requirements: Merit Promotion (status) candidates must have completed one year of service at the next lower grade level. Time-In-Grade provisions do not apply under the Excepted Service Examining Plan (ESEP). You must meet all qualification requirements within 30 days of the date of application.
How to Apply: Please read the entire announcement and all the instructions before you begin an application. To apply and be considered for this position, you must complete all required questionnaires, assessments and submit all required documentation as specified in the How to Apply and Required Documents section. The complete application package must be submitted by 11:59 PM (ET) on the closing date of the announcement to receive consideration. The application process is as follows: Click the Apply Online button. Answer the questions presented in the application and attach all necessary supporting documentation. Click the Submit Application button prior to 11:59 PM (ET) on the announcement closing date. If you are required to complete any USA Hire Assessments, you will be notified after submitting your application. The notification will be provided in your application submission screen and via email. The notification will include your unique assessment access link to the USA Hire system and the completion deadline. Additionally, in USAJOBS you can click "Track this application" to return to your assessment completion notice. Access USA Hire using your unique assessment link. Access is granted through your USAJOBS login credentials. Review all instructions prior to beginning your assessments. You will have the opportunity to request a testing accommodation before beginning the assessments should you have a disability covered under the Rehabilitation Act of 1973 as amended. Set aside about two (2) hours to take the USA Hire Assessments; however, most applicants complete the assessments in less time. If you need to stop the assessments and continue later, you can re-use your unique assessment link. Your responses to the USA Hire Assessments will be reused for one year (in most cases) from the date you complete an assessment. If future applications you submit require completion of the same assessments, your responses will be automatically reused. Visit the USA Hire Applicant Resource Center for practice assessments and assessment preparation resources at https://support-usahire.opm.gov/hc/en-us. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: Visit https://www.usajobs.gov/Help/howto/application/status/. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. You may update your application documents and some questions related to your personal information at any time during the announcement open period. Upon application, you may be provided a testing window to complete additional assessments. This testing window may stipulate a completion deadline before the announcement closes. It is your responsibility to complete the additional online assessments within the timeline provided to remain in consideration for this vacancy announcement. Failure to complete the online assessments within the testing window for this announcement will not preclude you from being considered for and completing the online assessments during a testing window on a future announcement. For additional questions please see our Frequently Asked Questions (FAQs) found here: http://www.ihs.gov/jobs/index.cfm?module=search&option=faq.?
Application Deadline: 2026-12-31