Medical Support Assistant (Advanced), GS-6

Medical Support Assistant (Advanced), GS-6

Department: Department of Veterans Affairs

Location(s): Viera, Florida

Salary Range: $49261 - $64039 Per Year

Job Summary: The Advanced Medical Support Assistants (AMSAs) assigned to VAMC Orlando, to include its Outpatient and Community Based Outpatient Clinics, are responsible for performing a variety of technical support duties that facilitate the work of physicians, physician assistants, nurses, nursing assistants, and other members of the medical facility who provide direct patient care.

Major Duties:

• Total Rewards of a Allied Health Professional This position is in The Orlando VA Health Care System, Radiology/Nuclear Medicine Department. The Advance Medical Support Assistant is expected to present to work in a professional manner in accordance with acceptable workplace behavior and established tours of duty. This position requires flexibility in schedule and assignments. The Advanced Medical Support Assistant must be poised and articulate in communicating with people of varied educational levels and backgrounds. Makes caring for the Veteran their priority and conducts themselves in a professional, courteous, and friendly manner at all times. Duties include, but are not limited to; Provides patient care through scheduling/coordinating appointments using advanced clinic access principles, collecting and updating patient demographic and insurance information, managing the Radiology Pending/Hold log while processing patient appointments and providing customer service. Monitoring pre-appointment requirements to assure readiness for patient visits/procedures (e.g., X-ray, lab work); Acts as a receptionist at the front registration desk. Includes face-to-face interactions as well as by phone. Coordinates administrative services for veterans, family members, caregivers, and general public, to ensure continuity of outpatient care. Utilizes data to monitor activity in clinical imaging areas to assure consistent and accurate reporting. Interprets and communicates requirements of VHA Scheduling Directives and completes accurate scheduling responsibilities. Develops and maintains effective and efficient communication with the patient interdisciplinary team, VA Medical Centers, and other agencies. Reviews physician orders and acting on such orders that are within the scope of function of an AMSA. Updates and verifies demographic information. Assures all visitors and telephone calls are answered and referred in a prompt and courteous manner. Performs scheduling, canceling, re-scheduling of patient appointments and consults. Maintains and monitors patient appointment schedules for the clinic and communicates delays to the appropriate staff and patients. Analyze situations to determine what decisions can be made or if advise of higher authority is needed. Resolves complaints of a local administrative nature and refers other complaints to appropriate authorities. Update and verifies patient demographic information. Provides information regarding clinic and hospital policies, procedures and locations to patient(s), family members, and staff. Maintains patient's confidential records. Scan and enters information into VISTA, CPRS Preferred Experience: Scheduling and Radiology experience Work Schedule: Monday through Friday; 9:00m to 5:30pm Functional Statement #: 80122F Relocation/Recruitment Incentives: Not authorized Permanent Change of Station (PCS): Not authorized Pay: Competitive salary and regular salary increases. Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year).Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Telework: Adhoc Basis Virtual: This is not a virtual position Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement)

Qualifications: Must meet all qualifications at time of application. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. English Language Proficiency: MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3. Experience/Education Combination Experience - Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; or Education - One year above high school; or Combination of Experience/Education - Equivalent combination of experience and education. Foreign Education. To be creditable, education completed outside the U.S. must have been submitted to a private organization that specializes in the interpretation of foreign educational credentials and such education must have been deemed at least equivalent to that gained in conventional U.S. programs. Certification: None Required Grandfathering Provision. All MSAs employed in VHA in this occupation on the effective date of this qualification standard are considered to have met all qualification requirements for the title, series, and grade held, [which] are [a] part of the basic requirements of the occupation. For employees who do not meet all the basic requirements required in this standard, but who met the qualifications applicable to the position at the time they were appointed to it, the following provisions apply: (1) Such employees may be reassigned, promoted, or changed to a lower grade within the occupation. (2) Employees who are appointed on a temporary basis prior to the effective date of the qualification standard may not have their temporary appointment extended or be reappointed, on a temporary or permanent basis, until they fully meet the basic requirements of the standard. (3) If an employee who was converted to [Title] 38 hybrid status under this provision leaves the occupation, the employee loses protected status and must meet the full VA qualification standard requirements in effect at the time of reentry to the occupation. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determination: Advanced Medical Support Assistant, GS-06. In addition to meeting the Basic Requirements outlined above, candidates must possess the required specialized experience and be able to demonstrate all Knowledge, Skills and Abilities (KSAs) as summarized below. Experience. One year of experience equivalent to the GS-5 grade level. Assignments at this level include, but are not limited to: scheduling, canceling, re-scheduling patient appointments and/or consults; entering no-show information; monitoring appointment requests from multiple electronic sources; participating in huddles with other MSAs and/or clinic staff to determine the daily needs of the clinic, monitoring both inpatient and outpatient appointments in areas of responsibility; verifying and updating demographics and insurance information when patients check-in for appointments. Coordinates administrative functions relating to emergency and non-emergency transfers to other VA facilities or private hospitals and determines appointment type based on the patient's eligibility status (i.e., TRICARE, sharing agreements, collaterals, research patient, VA employee, etc.). AND Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. Ability to communicate tactfully and effectively, [electronically, by phone, in person], and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is GS-6. Physical Requirements: he work is sedentary. Some work may require periods of standing, bending or kneeling while filing, frequently carrying light items such as employee files or pamphlets. The work does not require any special physical effort

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 05/04/2026 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12943364. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. To update your application, including supporting documentation: During the announcement open period, return to your USAJOBS account, find your application record, and click Edit my application. This option will no longer be available once the announcement has closed. To view the announcement status or your application status: https://help.usajobs.gov/how-to. Your application status page is where you can view your application status, USA Hire assessment completion status, and review your notifications sent by the hiring agency regarding your application. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2026-05-04