Medical Support Assistant (Advanced)

Medical Support Assistant (Advanced)

Department: Department of Veterans Affairs

Location(s): New Orleans, Louisiana

Salary Range: $44959 - $58445 Per Year

Job Summary: The Advanced Medical Support Assistant functions as a key member of the Southeast Louisiana Veterans Healthcare System (SLVHCS) VA Medical Center Prosthetics and Sensory Aids Services service line in the role of Mobile Prosthetic and Orthotic Care (MoPOC) Advanced MSA. The work requires advanced knowledge of the operations, procedures, and techniques associated with the MoPOC program, and policies and procedures associated with interdisciplinary coordinated care delivery.

Major Duties:

• The MoPOC Advanced MSA provides specialized and expert administrative support, in a one-to-one capacity, to the MoPOC Certified Prosthetist Orthotist (CPO). Works collaboratively with clinicians and administrators from other service lines in an interdisciplinary coordinated care delivery model. The MoPOC program Advanced MSA is an initial point of contact for the MoPOC program in communication with medical units, clinics, patients, other agencies (e.g., non-VA O&P fabrication facilities, etc.), and other program stakeholders. Responds to or refers questions and concerns that will range from simple to complex in nature, ensures that medical needs of patients are met, and resolves patient concerns. Serves as a point of contact for individuals seeking information about the MoPOC program policies and for patients seeking CBOC-based or home-based Orthotic/Prosthetic care and will seek assistance in directing patients to appropriate levels of care. Provides accurate and detailed information about MoPOC, its functions and standard operating procedures. Manages sensitive information, and communicates tactfully and effectively with individuals with many different backgrounds, electronically, by phone, in person, and in writing. The incumbent must build and manage several clinics electronically using existing administrative software tools, schedule patient appointments in MoPOC clinics, and track, review, and respond to electronic orders, consults, and other elements in the electronic medical record and relevant medical systems. Coordinates the use of clinical space for the MoPOC CPO in multiple CBOCs, along with patient home visits and other off-site patient visits as needed (e.g., assisted living facility), and closely monitors clinic appointment availability, and adjusts as necessary to support the program and clinician needs and optimize clinic utilization. Follows established protocols for data collection, the MoPOC Advanced MSA collects local workload data daily, including numbers, types, locations, and complexity of patient encounters, and verifies data accuracy for national program outcome measurement. Prepares reports on local program data in various formats and presents data to local and national levels. Provides maintenance of a supply and stock patient item inventory management system; coordination of vehicle maintenance services, including occasionally driving the MoPOC vehicle or another facility vehicle for the purpose of vehicle maintenance. Makes appointment reminder calls to Veterans to minimize no-shows. Schedules patients according to the Return-To-Clinic list and the Consult Report. Communicates with appropriate purchasing/shipping/receiving staff to ensure smooth timely procurement of all purchased items required by the MoPOC CPO for patient care. Maintains and updates a spreadsheet on a daily basis to indicate status of all supply orders relevant to patient care. Ensures that the MoPOC CPO receives goods necessary for patient care (e.g., prosthetic parts) by boxing and shipping goods that need to be sent out for production, and by unboxing, organizing, labeling, and binning items for patient fitting and delivery. The AMSA modifies the patient schedule as needed to ensure that patient items are ready for fitting and delivery as needed. Plans, coordinates, and accomplishes special projects including coordinating efforts for local MoPOC public relations opportunities or creating print materials to raise program awareness among internal and external stakeholders. May travel occasionally with the MoPOC CPO to CBOCs or patient homes to photo-document program work for the purpose of raising program awareness. Work Schedule: Monday-Thursday; 6:30am-5pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 629-01326-F Relocation/Recruitment Incentives: Not Authorized

Qualifications: Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience and Education. (1) Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR, (2) Education. One year above high school; OR, (3) Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. Certification. None required. English Language Proficiency. MSAs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part 11, Chapter 3, Section A, paragraph 3.j. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations: Medical Support Assistant (Advanced), GS-6 Experience. One year of experience equivalent to the GS-5 grade level. Demonstrated Knowledge, Skills, and Abilities. Candidates must demonstrate all of the KSAs below: i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Preferred Experience: 1 year planning, scheduling, organizing and coordination the activities of a clinical team. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. The full performance level of this vacancy is 6. Physical Requirements: Physical aspects associated with work required of this assignment are typical for the occupation, see Duties section for essential job duties of the position. May require standing, lifting, carrying, sitting, stooping, bending, pulling, and pushing. May be required to wear Personal protective equipment and undergo annual TB screening or testing as conditions of employment. Work Environment: Work is performed in an office/clinic setting with minimal risks that requires normal safety precautions; the area is adequately lighted, heated, and ventilated. However the work environment requires someone with the ability to handle several tasks at once in sometimes stressful situations.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/26/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12849500. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2025-12-26