Medical Support Assistant (Advanced)

Medical Support Assistant (Advanced)

Department: Department of Veterans Affairs

Location(s): Indianapolis, Indiana

Salary Range: $45378 - $58989 Per Year

Job Summary: The incumbent serves as an Advanced Medical Support Assistant (AMSA) (GS-0679-06) for the Geriatric - Community Based Extended Care Programs (CBEC) within Social Work Service. The primary responsibility is to provide administrative and clerical support for the geriatric programs and staff within Social Work Service, including the Contract Nursing Home (CNH), Medical Foster Home, and Geriatric Resources for Assessment and Care of Elders (GRACE) Programs.

Major Duties:

• VA Careers - Medical Support Assistant: https://youtube.com/embed/EE9c4XkaELo Total Rewards of a Allied Health Professional Duties include but not limited to: Scheduling: Knowledge and ability to utilize VA scheduling software including RMS and Virtual Care Manager in establishing patient appointments within the appropriate desired date. Adheres to GRACE program protocol on patient outreach attempts and ensures appointments entered in RMS are accurately reflected in CPRS. GRACE Appointments are cancelled/rescheduled according to established protocols and informational note is entered in CPRS. GRACE Patients receive a call 24-hours in advance and are reminded of scheduled appointments. Verifies and updates demographic and eligibility information in computer systems Administration and Reports: Scans documents in to the patient electronic record in a timely manner Performs RMS upgrades and provides profile updates. h. Monitors and maintains the PCMM (Patient Centered Management Module) list. Participates in scheduling/phone audits and reviews to ensure effective scheduling practices. Processes CNH Therapy Requests Assists in the update, development, and maintenance of program materials, packets, and other printed materials. Assists with the orientation/on the job training of new staff. Completes work orders and contacts appropriate staff when requested to support the environment of care. Data and Records Management: The incumbent is responsible for collecting, compiling and/or tracking statistical information in support of program operations. The incumbent receives and processes documents and reports in accordance with established procedures; uses software applications to draw information from a wide variety of sources in order to prepare reports; assists in the planning, review and reporting of data/statistical results of program studies. The incumbent retrieves a variety of computerized data, establishes protocols for incoming data, and organizes and maintains both patient and program data. Work Schedule: Monday -Friday Compressed/Flexible: Not Available Recruitment Incentive (Sign-on Bonus): Not Authorized Permanent Change of Station (Relocation Assistance): Not Authorized Pay: Competitive salary and regular salary increases Paid Time Off: 37-50 days of annual paid time offer per year (13-26 days of annual leave, 13 days of sick leave, 11 paid Federal holidays per year) Selected applicants may qualify for credit toward annual leave accrual, based on prior [work experience] or military service experience. Parental Leave: After 12 months of employment, up to 12 weeks of paid parental leave in connection with the birth, adoption, or foster care placement of a child. Child Care Subsidy: After 60 days of employment, full time employees with a total family income below $144,000 may be eligible for a childcare subsidy up to 25% of total eligible childcare costs for eligible children up to the monthly maximum of $416.66. Retirement: Traditional federal pension (5 years vesting) and federal 401K with up to 5% in contributions by VA Insurance: Federal health/vision/dental/term life/long-term care (many federal insurance programs can be carried into retirement) Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 92486-A Permanent Change of Station (PCS): Not Authorized PCS Appraised Value Offer (AVO): Not Authorized

Qualifications: Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: United States Citizenship: Non-citizens may only be appointed when it is not possible to recruit qualified citizens in accordance with VA Policy. Experience. Six months experience of clerical, office, customer service, or other administrative work that indicates the ability to acquire the particular knowledge and skills needed to perform the duties of the position; OR Education. One year above high school; OR Experience/Education Combination. Equivalent combination of experience and education are qualifying for entry level for which both education and experience are acceptable. May qualify based on being covered by the Grandfathering Provision as described in the VA Qualification Standard for this occupation (only applicable to current VHA employees who are in this occupation and meet the criteria). Grade Determinations:GS6-Advanced Medical Support Assistant In addition to the basic requirements, applicants must possess: Experience. One year of experience equivalent to the GS-5 (Full performance level) grade level. Demonstrated Knowledge, Skills, and Abilities (KSAs). Candidates must demonstrate, in their resume, all of the KSAs below: i. Ability to collaborate and communicate with a wide range of medical clinicians across multiple disciplines (e.g. medical doctors, nurse practitioners, physician assistants, psychologists, psychiatrists, social workers, clinical pharmacists, and nursing staff) to accomplish team goal setting to ensure medical care to patients is met. ii. Ability to independently set priorities and organize work to meet deadlines, ensuring compliance with established processes, policies, and regulations. iii. Ability to communicate tactfully and effectively, electronically, by phone, in person, and in writing, with internal and external customers. This may include preparing reports in various formats and presenting data to various organizational levels, as well as resolving patient concerns. iv. Advanced knowledge of the technical health care process (including, but not limited to, scheduling across interdisciplinary coordinated care delivery and/or care in the community models and patient health care portals) as it relates to access to care. v. Advanced knowledge of policies and procedures associated with interdisciplinary coordinated care delivery and/or care in the community operational activities that affect patient flow, and patient support care administrative functions to include, but not limited to appointment cycles, outside patient referrals, follow-up care, overbooking, provider availability, etc. vi. Advanced knowledge of medical terminology due to the technical nature of language utilized by clinicians. Reference: For more information on this qualification standard, please visit https://www.va.gov/ohrm/QualificationStandards/. Physical Requirements: The work is sedentary. Typically, the employee sits comfortably to do the work. However, there may be some walking, standing, bending, carrying of light items such as papers, books, small parts, etc. No special physical demands are required to perform the work.

How to Apply: All applicants are encouraged to apply online. To apply for this position, you must complete the full questionnaire and submit the documentation specified in the Required Documents section below. The complete application package must be submitted by 11:59 PM (ET) on 12/19/2025 to receive consideration. To preview the questionnaire click https://apply.usastaffing.gov/ViewQuestionnaire/12845439. To begin, click Apply Online to create a USAJOBS account or log in to your existing account. Follow the prompts to select your USA JOBS resume and/or other supporting documents and complete the occupational questionnaire. Click Submit My Answers to submit your application package. NOTE: It is your responsibility to ensure your responses and appropriate documentation is submitted prior to the closing date.

Application Deadline: 2025-12-19