At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.
The purpose of the Medical Shared Services Associate is to assist the local legal contact for Pharmacovigilance and the Lead Medical Shared Services of Eli Lilly Benelux to ensure legal duties are executed within the required timelines.
In addition, the Medical Shared Services Associate serves as a point of contact for Drug Complaints, compiles complaints from Belgium and Luxembourg, coordinates follow-up and entry into complaints database and reports issues as appropriate at affiliate level.
Core Job Responsibilities
1. Drug Safety
Responsible for optimizing the value of Lilly products through the promotion of patient safety, ensure training within the affiliate
Handle, for Belgium and Luxembourg, Adverse Events Receipt and Data Collection, Case Management Quality Review, and submission of reports to Agency (Belgium/Luxembourg)
Be involved in the local implementation of risk minimisation activities when these activities are included in Risk Management Plan
Ensure Reporting within Belgian affiliate/Hub level
2. Product Complaint
Serve as point of contact for receipt and collection of product complaints
Ensure the follow up of the complaint by identifying, retrieving, acknowledging the complaints information, collect follow-up, enter the complaint in global complaint database, coordinate and prepare the letters to customers.
Keep local complaint database updated and ensure internal communication to responsible pharmacist/Complaint Coordinator
3. Medical Need Program (MNP)
Participate to the redaction of Medical Need Program submissions together with medical lead and other functions within the affiliate, communicate with the requesting HCP, and liaise with other department to ensure optimal delivery
Calendar the periodic reports for Unmet Need division of FAMPH
Ensure yearly evaluation of the ongoing programs
Minimum Qualification Requirements
Education & Experience
• Bachelor or Master degree (in health sciences is an advantage)
• Good understanding of legal/deontological environment in drug safety, management of product complaints
Demonstrated skills
• Strong interpersonal skills, communication, teamwork, project management and pro-activity
• Ability to execute tasks in parallel and prioritize broad deliverables
• Proficiency in computer skills and database entry
• Compliance with all procedural requirements
• Demonstrated success in multi-tasking projects
• Being customer-oriented service minded and pragmatic
• Ability to work effectively and share information within a team environment
• Fluent in Dutch and/or French, and English
Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.
Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.
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