Job Summary
• In accordance with the mission of Diley Ridge Medical Center, performs routine and STAT laboratory analysis on blood and body fluids, while ensuring accuracy, timeliness and efficiency; has knowledge of report results, reviews, & reports results with proper follow up; maintains all applicable equipment; completes all documentation and record keeping requirements; assists Patient Care staff with Phlebotomy. Performs testing utilizing both Laboratory analyzers and Point of Care Devices.
• Functioning in the spirit of teamwork and cooperation, responsible and accountable for the delivery of care and services to patients served within the Medical Center campus, this may include acceptance of duties, responsibilities and / or special projects not specified within this Job Description.
Job Qualifications (Knowledge, Skills, and Abilities)
• Education: Associate’s degree in Medical Technology or related field preferred.
• Licensure / Certification: American Society of Clinical Pathologists or equivalent certification preferred.
• Experience: Minimum of one year experience which includes all areas of the laboratory preferred.
• Effective communication and decision making skills.
• Ability to work under stress and respond to change and work independently.
• Ability to perform professional responsibilities with minimal supervision.
• Possess a high degree of motivation, organizational ability, and the ability to respond to a changing environment.
• Flexibility in schedule, with ability to cover different shifts.
• Possess a high degree of professionalism and is able to establish & maintain a good relationship with patients, co-workers & physicians.
Job Relationships
Reports to: Laboratory Supervisor Supervises: N / A
Job Responsibilities
Essential Responsibilities:
• Service Excellence:
• Exhibits the Service Excellence Behavior Standards, role modeling excellence for all to see. For example: demonstrates friendliness and courtesy, effective communication creates a professional environment and provides first class service.
• Clinical Practice:
• Performs all clinical testing, accurately, timely & efficiently (laboratory & point of care).
• Reviews and validates test results and follows up with appropriate action.
• Records & reports test results.
• Maintains instrumentation by performing calibrations, maintenance, QC & trouble shooting.
• Operates all laboratory equipment.
• Performs non-technical tasks and indirect patient care activities as required by the situation (i.e.) Assisting with transport, outpatient/inpatient specimen collection, delivery of blood & blood products.
• Responds appropriately to emergency situations. (i.e. code blue; emergency operations plan, etc.)
• Communication:
• Communicates pertinent clinical information to appropriate members of the patient care team.
• Maintains positive interpersonal relationships with facility personnel, medical staff, patients & the community.
• Answers phones promptly and deals with all calls courteously and efficiently.
• Collaboration:
• Confers with Registered Nurses and Physicians relative to testing availability, specimen collection and patient preparation.
• Education:
• Provides patient & family education relative to phlebotomy & expectations related to process.
• Safe Practice:
• Maintains regulatory compliance.
• Performs routine scheduled and specialized maintenance of laboratory equipment.
• Manages an efficient workstation, keeps area clean and stocked with supplies.
• Follows established guidelines for Risk Management and Organizational Integrity programs and applicable regulatory requirements.
• Follows testing guidelines, as outlined in policy & procedure manual.
• Practices in accordance with Infection Control guidelines and within the guidelines for an environmental exposure, as outlined in the MSDS.
• Practices positive patient identification.
• Documentation:
• Completes all internal & external documentation required by policies, procedures & regulatory guidelines.
• Performance Improvement:
• In conjunction with Leadership, develops, monitors & reports quality indicators for laboratory, focusing on turn-around time, patient outcomes, regulatory compliance & risk management, customer service, and continuous quality and process improvement.
• Participates in performance improvement process teams.
• Active participation in the site safety team.
• Ensure accuracy in patient charging; responsible for charge error correction.
• Computer Skills:
• Utilizes computer systems appropriate to area effectively.
• Utilizes internet and intranet appropriately.
• Knowledge of Microsoft Outlook and Word.
• Initiative:
• Demonstrates strong organizational skills and is able to multi-task.
• Able to recognize a problem following prescribed strategies and make necessary corrections, in the absence of decision rules, will act to determine a final decision.
• Teaches laboratory procedures to other Technologists. Participates in student instruction and experiences when requested.
• Responsible for coordinating & monitoring the workflow of the laboratory to achieve performance measures.
• Maintains a responsible attitude toward individual performance in accordance with approved policies & procedures.
• Responsible for the meeting individual education and training requirements.
• Responsible to facilitate improvement in patient care services, staff / physician relationships and the working climate.
• Responsible / accountable for professional development, maintaining licensure and competency.
• Attends departmental meetings as required.
• Assists in maintenance of departmental compliance with continuous regulatory readiness.
Other Job Responsibilities:
• Responsible for compliance with Organizational Integrity through raising questions and promptly reporting actual or potential wrongdoing.
• Participates in and coordinates with organizational process to collect and evaluate information about hazards and safety practices that are used to identify safety management issues. Adheres to established policies and procedures, which may include wearing of personal protective equipment.
• Participates in and fosters a performance improvement approach that includes both intradepartmental and interdepartmental activities.
• Orders supplies, maintaining department inventory.
• Assists in the orientation & training of new colleagues.
• Exhibits a customer service and community focus.
• Fosters a climate that will assist Diley Ridge Medical Center to fulfill its mission.
• Accepts other responsibilities as assigned.
Our Commitment
Rooted in our Mission and Core Values, we honor the dignity of every person and recognize the unique perspectives, experiences, and talents each colleague brings. By finding common ground and embracing our differences, we grow stronger together and deliver more compassionate, person-centered care. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other status protected by federal, state, or local law.