Medical Information Capabilities Associate

At Lilly, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities through philanthropy and volunteerism. We give our best effort to our work, and we put people first. We’re looking for people who are determined to make life better for people around the world.

Lilly’s European Medical Information team is a dynamic and innovative department that supports customers with their questions about Lilly medicines across 16 different countries. Our ambition is to translate complex science into actionable, intuitive information for virtual communications, enabling patients and healthcare professionals to make informed and balanced treatment decisions.

In our matrix organisation, you are empowered to use your ideas, passions, and strengths to interact with the full extended team on innovative projects – and not just be defined by the role you are in.

With an understanding of, and passion for existing and emergent technologies, you will be able to demonstrate your ability in:

• using business information systems and/or digital tools to organize and manage data and information
• using creative and innovative thinking techniques and tools to business advantage
• effective project and change management
• solving problems proactively, with an analytical and pragmatic approach to overcoming challenges and developing solutions.

Purpose

The role of the Medical Information PM is to deliver operational efficiency and improved customer experience through technology initiatives and digital solutions, contributing to Medical Information’s transformation goals.

Your primary responsibilities

Operational Excellence

• Deliver, maintain, and optimize systems and digital tools (e.g. CRM, content management, websites/omnichannel, telephony) focused on contact center and content management activities
• Deliver digital, web, technology, and automation initiatives to improve service delivery, operational efficiencies, and customer experience aligned to business priorities and goals

Capability Expertise

• Keep a focus on the future – know solutions, customer expectations, and business goals to evolve and transform medical information
• Ability to proactively & effectively analyse & resolve problems.
• Ability to effectively prioritize and complete key tasks and deliverables.

Primary responsibilities are indicative and may vary over time.

Requirements

In this role, you need to be degree-qualified in a computer science subject (or equivalent).

Lilly is dedicated to helping individuals with disabilities to actively engage in the workforce, ensuring equal opportunities when vying for positions. If you require accommodation to submit a resume for a position at Lilly, please complete the accommodation request form (https://careers.lilly.com/us/en/workplace-accommodation) for further assistance. Please note this is for individuals to request an accommodation as part of the application process and any other correspondence will not receive a response.

Lilly does not discriminate on the basis of age, race, color, religion, gender, sexual orientation, gender identity, gender expression, national origin, protected veteran status, disability or any other legally protected status.

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