Medical Information Associate I

Work Schedule

Standard (Mon-Fri)

Environmental Conditions

Office

Job Description

As part of the Thermo Fisher Scientific team, you’ll discover meaningful work that makes a positive impact on a global scale. Join our colleagues in bringing our Mission to life every single day to enable our customers to make the world healthier, cleaner and safer. We provide our global teams with the resources needed to achieve individual career goals while helping to take science a step beyond by developing solutions for some of the world’s toughest challenges, like protecting the environment, making sure our food is safe or helping find cures for cancer.

DESCRIPTION:
Join our team at Thermo Fisher Scientific as a Medical Information Associate, where you'll contribute to our mission to make the world healthier, cleaner, and safer. You'll provide exceptional support by providing technical and medical information, performing intake of adverse events and product complaints with quality customer service, analyzing and researching inquiries, and documenting interactions according to organizational, client, and regulatory guidelines.

CORE RESPONSIBILITIES:

• Responds accurately and professionally to technical and medical information 
inquiries received via phone, email, internet or mail in reference to 
pharmaceutical or device products. Processes fulfillments and provides clinical 
trial information or after-hours on call support. 
• Analyzes caller’s questions to formulate an accurate and concise response 
using client-approved resources and records inquiries and interactions in the 
appropriate databases following organizational, client and regulatory 
guidelines.
• Identifies, records and triages adverse events and product complaints 
according to organizational, client and regulatory guidelines and provides 
additional support (including follow up) as needed. 
• Maintains knowledge of project and corporate policies and procedures 
including client products, SOPs, protocols, GCPs, and all applicable regulatory 
requirements.
• Works with internal and external client contacts to resolve inquiries. As 
needed, research medical literature and drafts responses for such inquiries. 
• Provides administrative support as needed.
 

REQUIREMENTS:
Education and Experience: 
High / Secondary school diploma or equivalent and relevant formal academic / vocational qualification
Technical positions may require a certificate 
 

Previous experience that provides the knowledge, skills, and abilities to perform the job (comparable to at 

least 4 years) including 1+ year of medical or life-sciences experience, training or education.

In some cases, an equivalency, consisting of a combination of appropriate education, training 
and/or directly related experience, will be considered sufficient for an individual to meet the 
requirements of the role. 

Knowledge, Skills and Abilities: 
• Strong verbal and written communication skills
• Strong language skills (comprehension, speaking, reading and writing); Fluency skills in a second 
language may be required
• Solid computer and keyboarding skills
• Good interpersonal skills
• Ability to work independently as well as part of a team.
• Ability to interpret client provided medical and technical information
• Organizational and time management skills
• Ability to maintain a positive and professional demeanor in challenging circumstances