Medical Assistant Lead GBMA - Otalaryngology

Under direct supervision, assists physician/providers in care of patients in an office setting. Performs direct patient care such as phlebotomy, EKG, specimen collection, wound care, medication administration and vital signs. Maintains supplies, follows standing orders, assists with pre-visit planning and provides population management support. Serves as a quality and safety role model for medical office staff.

Education

HS, GED, OR

Certificate of training from a nationally recognized Medical Assistant Program and National Certification as a Certified Medical Assistant

Experience

5 years of experience necessary to include completion of training and certification.

Successful completion of accredited MA training program through Fortis, Community College Baltimore County, Allegany College of MD, Anne Arundel Community College, CCBC, Harford Community College and PG Community College.

Skills

• Knowledge of medical terminology

• Skill in using techniques for phlebotomy, EKG, specimen collection, medication administration and taking vital signs

• Skill in written and oral communication

• Ability to distinguish normal from abnormal diagnostic results

• Demonstrated knowledge of basic computer skills in an EMR environment preferred

Licensures, Certifications

• Certificate of training from a nationally recognized Medical Assistant Program and National Certification as a Medical Assistant preferred.

• BLS CPR Certification through American Heart Association or American Red Cross

Principal Duties and Responsibilities:

• Performs direct patient care in an office such as takes and records vital signs, perform routine diagnostic tests, administers medications, prepares patients for exams, performs EKG’s, records any pertinent medical information in EMR.

• Maintains screening/examination schedule.  Evaluates patients for schedule of appropriate preventive or other care such as immunizations, eye exams, PAP smears, pain management, or wound care.

• Responds to patient questions. Assists patient with dressing and undressing, getting off and on examination table. Chaperones patient as needed during examinations.

• Reviews diagnostic results and reports abnormal results to physician/providers. Reconciles diagnostic reports with clinical orders.

• Cleans exam room between patient exams; maintains cleanliness and order of exam rooms. Stocks and orders supplies; sterilizes medical equipment, and performs medical office clerical duties as assigned.

• Support population management and pre-visit planning activities to include communication with patients between visits and responding to any provider or patient needs.

• Takes a lead role in inventory and ordering of stocks to include medications, vaccines and medical supplies.

• Maintains a system to rotate, identify and dispose of expired medical supplies.

• Oversee pharmaceutical sample inventory and utilization.  Verify samples are signed in and out and checked for expiration dates.

• Become certified on all CLIA waived testing.  Certify MA’s within the practice annually.

• Monitor and ensure safe storage and handling of all vaccines per policy.

Physical Requirements

• Ability to walk and stand for up to eighty percent (80%) of work time.

Working Conditions

• Exposure to disinfectant and detergent solutions.  Exposure to human specimens

Conditions of Employment

• Ability to do various practices, as needed.

All roles must demonstrate GBMC Values:

Respect

I will treat everyone with courtesy. I will foster a healing environment.

• Treats others with fairness, kindness, and respect for personal dignity and privacy
• Listens and responds appropriately to others’ needs, feelings, and capabilities

Excellence

I will strive for superior performance in every aspect of my work. I will recognize and celebrate the accomplishments of others.

• Meets and/or exceeds customer expectations
• Actively pursues learning and self-development
• Pays attention to detail; follows through

Accountability

I will be professional in the way I act, look and speak. I will take ownership to solve problems.

• Sets a positive, professional example for others
• Takes ownership of problems and does what is needed to solve them
• Appropriately plans and utilizes required resources for various job duties
• Reports to work regularly and on time

Teamwork

I will be engaged and collaborative. I will keep people informed.

• Works cooperatively and collaboratively with others for the success of the team
• Addresses and resolves conflict in a positive way
• Seeks out the ideas of others to reach the best solutions
• Acknowledges and celebrates the contribution of others

Ethical Behavior

I will always act with honesty and integrity. I will protect the patient.

• Demonstrates honesty, integrity and good judgment
• Respects the cultural, psychosocial, and spiritual needs of patients/families/coworkers

Results

I will set goals and measure outcomes that support organizational goals. I will give and accept help to achieve goals.

• Embraces change and improvement in the work environment
• Continuously seeks to improve the quality of products/services
• Displays flexibility in dealing with new situations or obstacles
• Achieves results on time by focusing on priorities and manages time efficiently

Pay Range

$19.92 - $29.87

Final salary offer will be based on the candidate's qualifications, education, experience and alignment with our organizational needs.

Equal Employment Opportunity

GBMC HealthCare and its affiliates are Equal Opportunity employers. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity and expression, age, national origin, mental or physical disability, genetic information, veteran status, or any other status protected by federal, state, or local law.