Primary Duties & Responsibilities:
Patient Care Duties:
Float between divisions and clinical sites and assist patients in all areas within the department.
Interact directly with patients in the clinic setting and complete tasks which may include obtaining vital signs, completion of EKGs, phlebotomy, in office procedures, and verification of medications.
Prepare for office hours by doing tasks such as obtaining charts, scheduling tests, and preparing exam rooms.
Assist with examinations, procedures, and lab tests.
May assist with renewal and authorization of non-narcotic medications per standing orders and department guidelines.
May administer medications under the order of physicians or nurse practitioners (this includes vaccines and IM and subcutaneous injections).
Communication and Documentation:
Assist with monitoring and tracking pharmaceutical samples.
Professionally represent the department both internally and externally through excellent customer service and clinical knowledge.
Direct patient flow, assist with special procedures/treatments, and complete requisitions
Route phone messages, patient questions, and telephone communications to appropriate divisional personnel as needed.
Assist with care coordination by doing tasks outlined under the department guidelines such as calling patients with test results, scheduling appointments, assisting physicians with return calls; scheduling surgeries, diagnostic procedures, and admissions; and monitoring new and return patient contacts, including scheduling of appointments and follow-up appointments.
Complete necessary paperwork and documentation in a timely manner.
Answer questions from patient/family regarding treatments, diagnosis, and procedures.
If order entry in the electronic medical record is part of the job function, complete requisitions/orders per WashU guidelines.
Equipment and Supplies:
Assist with ordering supplies for the clinic.
Monitor supply inventory, ensuring adequate supplies, equipment, or garments are available and that they comply with regulations.
Clean and stock exam rooms and sterilize instruments.
Other Functions:
Submit tickets to property management when appropriate to ensure smooth clinic operations.
Maintain required HIPAA compliance, skills/competencies and participate in in-services, staff programs, continuing education, and cross-training programs according to established standards and WashU policies.
Comply with OSHA, state and federal regulatory sources/standards.
Participate in quality improvement activities to ensure appropriate clinical outcomes.
Perform other duties as assigned.
Working Conditions:
Job Location/Working Conditions:
Normal office environment.
Exposure to blood-borne pathogens.
Requires protective devices.
Patient care setting.
Direct patient care setting.
Physical Effort:
Typically sitting at desk or table.
Typically standing or walking.
Typically bending, crouching, or stooping.
Occasional lifting (25 lbs. or less).
Equipment:
Office equipment.
Clinical/diagnostic equipment.
Education:
High school diploma or equivalent high school certification.
Certifications/Professional Licenses:
Work Experience:
Skills:
Driver's License:
Education:
No additional education unless stated elsewhere in the job posting.
Certifications/Professional Licenses:
Work Experience:
Skills:
Anatomy, Communication, Electronic Medical Records (EMR), Interactive Communication, Interpersonal Relationships, Medical Terminology, Physiology, Telephone CommunicationsFor frequently asked questions about the application process, please refer to our External Applicant FAQ.
If you are unable to use our online application system and would like an accommodation, please email CandidateQuestions@wustl.edu or call the dedicated accommodation inquiry number at 314-935-1149 and leave a voicemail with the nature of your request.
All qualified individuals must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.Personal
Up to 22 days of vacation, 10 recognized holidays, and sick time.
Competitive health insurance packages with priority appointments and lower copays/coinsurance.
Take advantage of our free Metro transit U-Pass for eligible employees.
WashU provides eligible employees with a defined contribution (403(b)) Retirement Savings Plan, which combines employee contributions and university contributions starting at 7%.
Wellness
Wellness challenges, annual health screenings, mental health resources, mindfulness programs and courses, employee assistance program (EAP), financial resources, access to dietitians, and more!
Family
We offer 4 weeks of caregiver leave to bond with your new child. Family care resources are also available for your continued childcare needs. Need adult care? We’ve got you covered.
WashU covers the cost of tuition for you and your family, including dependent undergraduate-level college tuition up to 100% at WashU and 40% elsewhere after seven years with us.
For policies, detailed benefits, and eligibility, please visit: https://hr.wustl.edu/benefits/