Medical Assistant

This position is to function as a member of both the clinical and administrative team and complete all assigned daily tasks to ensure smooth day to day operations in the SMG physician practice. The Medical Assistant I /Patient Service Specialist (PSS) I must maintain a professional, positive manner when talking with patients (and all customers) in-person or over the phone or via email.

Position: Medical Assistant/Patient Service Spec       

Department: SEMC

Schedule: Full Time

ESSENTIAL RESPONSIBILITIES / DUTIES:

Key Responsibilities

Clinical

• Works close with providers to assist in delivering world class care to patients.

• Room’s patients and prepares the patient for the provider visit.

• Takes vital signs as necessary. Responsible for accurate blood pressures, temperature, pulse, pulse oximetry, weight, height, respiratory rates and entering accurately into EMR.

• Record patient history, chief complaint, pharmacy information, prescription list, etc. into EMR for physical.

• Obtains required consents, completes required forms as needed for specific visit types.

• Performs in office testing as needed. Required to perform controls on certain in office tests.

• Performs EKGs as ordered.

• Chaperones Providers as required.

• Administers vaccines and medications as ordered by provider following SMG policies.

• Stocks rooms and monitors expiration of supplies in exam rooms.

Administrative

• Assists with incoming calls as needed by answering, triaging, and routing telephone calls appropriately as needed.

• Register’s patients in EMR and verifies information including demographics and obtains accurate health insurance information. Conduct eligibility checks to ensure insurance is reflected accurately.

• Schedules patients' appointments and appropriate testing for patients as directed.

• Follows scheduling rules and direct schedules patient visit.

• Performs pre visit planning daily for all upcoming scheduled appointments.

• Performs outreach to select patient groups as directed for patient care and quality and schedules specialty appointments and testing as required.

• Responsible to inform manager of all clinical or administrative supply needs or assists with ordering.

• Responsible to obtain prior authorizations and/or insurance referrals as per practice need.

• Must be able to work independently with little supervision.

• Adheres to all SEMC policies.

• Always uses discretion to ensure patient confidentiality.

• Performs all other duties as requested.

JOB REQUIREMENTS

Skills

• Strong customer service

• Excellence expected.

• Excellent communication and interpersonal skills required.

• Experience with EMR strongly preferred. (Athena a plus)

• Experience with Microsoft Office, Word, Excel, and Outlook preferred.

Education & Experience

• High School Diploma or equivalent required.

• Education from approved medical assistant program or equivalent preferred.

• One to three years as a medical assistant preferred.