Maxis Business Innovation Centre Lead

Are you ready to get ahead in your career?

• We want to empower you to turn your ambitions into achievements.
• We thrive in inclusiveness, diversity and embrace close collaborations for you to create impact for yourself and others.
• Together, we aim to bring the best of technology to help people, businesses and the nation to be ahead in a changing world.
• To realise our vision to become Malaysia’s leading converged solutions company, we are looking for a new talent to innovate and grow with us in a culture that values commitment, performance and possibilities.

Why does this job exist and why is it critical?​

What are you accountable for?

• Customer Experience Strategy & Orchestration

  • Spearhead the planning and execution of customer visits, collaborate with business and segment teams, and ensure high customer satisfaction.

  • Craft and design best-in-class customer journey walkthroughs and experiences, leveraging insights and feedback to drive continuous improvement.

  • Tailored Experiences: Develop and implement personalized customer experience strategies, deliver presentations and facilitate outcome-driven discussions.

  • Collaborate with stakeholders to identify opportunities to enhance the customer experience and drive business growth.

  • Assists with setting up and running experiential showcases and technology demonstrations.

  • Host customers alongside Account Managers (AMs) and segment teams during visits

• MBIC Content & Innovation

  • Lead the conceptualization and execution of MBIC content refresh initiatives, ensuring alignment with business objectives and customer needs.

  • Collaborate with stakeholders, partners, vendors, and internal teams to bring innovative ideas to life, leveraging technologies such as 5G, AI, IoT, AR/VR to create immersive experiences.

  • Oversee the content workstream from conceptualization to realization, managing multiple stakeholders, vendors, and logistics.

  • Procure solutions and onboard partners through the procurement process as per company regulations.

• MBIC Operational Excellence

  • Oversee daily operations to ensure optimal utilization of resources and facilities

  • Ensures technology and infrastructure are fully functional.

  • Manage meeting room bookings, resource tracking, and optimization

  • Track key performance indicators (KPIs) such as visits, customers, BRNs, customer feedback and room utilization

• Financial Planning & Management

  • Develop and manage budgets, forecasts, and financial plans to drive business growth

  • Lead annual AOP plans for MBIC CAPEX and OPEX

• Performance Management:

  • Track KPIs including visits, customer feedback, and room utilisation; provide actionable insights for continuous improvement.

• Stakeholder Collaboration

  • Work closely with business, segment teams, vendors, and partners to enhance customer experience and drive business growth.

• Team Leadership

  • Mentor and guide Innovation Centre Specialist, fostering a culture of operational excellence and innovation.

What do you require for the role?

• Plan and execute customer visits, design tailored journeys, and ensure high customer satisfaction

• Deliver presentations, facilitate discussions, and host customers with Account Managers and segment teams

• Set up and manage experiential showcases and technology demonstrations

• Lead MBIC content refresh initiatives and align with business objectives

• Collaborate with internal teams, vendors, and partners to implement innovative ideas using 5G, AI, IoT, AR/VR

• Manage content workstream from concept to execution, including procurement and logistics

• Oversee daily operations, meeting room bookings, and resource optimization

• Ensure technology and infrastructure are fully functional for customer engagements

• Track KPIs such as visits, feedback, BRNs, and room utilization; provide insights for improvement

• Develop and manage budgets, forecasts, and annual AOP plans for CAPEX and OPEX

• Mentor and guide team members to foster innovation and operational excellence

What’s next?

• Once you’ve applied online, our team will carefully review your application. Due to a high volume of applications, we appreciate your patience to allow for a fair and timely review process.
• Should you be shortlisted for the role, we will send you an invitation via email for a digital interview. You can also check on your application status by logging into your candidate account.

Maxis values diverse voices & people. We hire and reward our employees based on capability & performance — regardless of ethnicity, gender, age, education, religion, nationality or physical ability.