Matrix Coordinator

Be part of the future!

We are one team, dedicated to working collaboratively to create purposeful solutions that propel the world forward. We hope you will join our diverse team of top people – you bring your talent, and we will give you the space and opportunities to grow and succeed. We are committed to making a difference.

What we offer:

• Competitive Starting Pay
• Paid Training
• Global Advancement Opportunities
• Company Vehicle (as applicable)
• Referral Bonuses
• Comprehensive Benefits
• Medical/Dental/Vision insurance
• Health Savings Account (HSA)
• Life Insurance
• 401(k) savings plan with company match
• Short-Term and Long-Term Disability
• Employee Assistance Program
• Wellness Program
• And More! 

What you will do:

• Performing the role of both Installation Coordinator and Material Handler,
• The Matrix Coordinator works with both internal and external customers, Technicians, Sales, and the Materials team to facilitate the installation of JCI projects at our customers’ locations. 
• Our Matrix Coordinators receive and move raw materials, parts and packing materials to prescribed departments and locations. 
• Performs cycle/physical counts when applicable.

How you will do it:

• Work closely with our other internal departments to prioritize and schedule all installations from first customer contact to the closing out of the contract.
• Perform welcome calls to each customer within 48 hours of job booking.
• Connect with internal and external customers to ensure installation site readiness i.e. construction progress, lift availability, network connectivity, accurate personnel on-site, etc.
• Coordinate and schedule JCI technicians and subcontracted vendors using proprietary scheduling software to ensure timely installation completion for each installation job. 
• This includes initial installation meetings and each return trip thereafter.
• Build job packets with all pertinent installation job details and required forms and provide to Installers prior to job start.
• Supervise and verify timely delivery off all materials needed to complete installations.
• Update all pertinent information in our Installation Backlog Tool so that all collaborators are advised of installation progress from the time of booking to completion.
• Authenticate and process all necessary paperwork to ensure that each installation meets with JCI’s Zero Harm safety policy.
• Process all vital paperwork to ensure timely closeout of the installation. 
• This requires proven communication with multiple internal departments.
• Facilitate the closing of each installation job either directly or through follow up with various other departments.
• Completes online orders for hardware, cable, and other miscellaneous items as required for the Sales & Service Office (SSO) for the Service and Installation departments and processes purchase orders to maintain the inventory levels in the SSO warehouse.
• Tracks and follows up with vendors and internal partners on encouraged receipts to resolve any delays or extended lead times. 
• Communicates these delays to stakeholders as needed.
• Ensures that the warehouse is a safe, organized, and secure facility and takes immediate corrective action vital to regain compliance when defaults are found.
• Pulls and issues hardware as the need arises for installation and service jobs as required.
• Opens and unpacks shipments, verifying contents against packing slip and original order. 
• Maintains control logs and copies of all invoice transactions for material procurement and material handling as per federal, state, and local regulations.
• Operates hand trucks and other equipment per JCI EHS guidelines as needed. 
• May handle empty skids, pallets, and miscellaneous dunnage, and stack or store as required. 
• Uses assigned Personal Protective Equipment (PPE) as detailed in JCI Safety guidelines to ensure safety remains the top priority.
• Connect with customers, both internal and external, via telephone, email or internal program.
• Work with Sales and National Account teams on any installation concerns.
• Work with installers, sub-contractors, install manager and material handlers.
• Work with vendors regarding material shipments

What we look for: 

Required

• High School Degree or equivalent
• At least 1 year of customer service experience.
• Strong interpersonal skills.
• Ability to communicate in a professional business manner. 
• Knowledgeable in Microsoft (Especially Outlook and Excel).

Preferred

• Excellent written and verbal communication skills.
• Ability to handle several tasks simultaneously.
• Ability to work in a fast paced, team-oriented environment

Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.