Kaseya® is the leading provider of complete IT infrastructure and security management solutions for Managed Service Providers (MSPs) and internal IT organizations worldwide powered by AI. Kaseya’s best-in-breed technologies allow organizations to efficiently manage and secure IT to drive sustained business success. Kaseya has achieved sustained, strong double-digit growth over the past several years and is backed by Insight Venture Partners www.insightpartners.com), a leading global private equity firm investing in high-growth technology and software companies that drive transformative change in the industries they serve.
Founded in 2000, Kaseya currently serves customers in over 20 countries across a wide variety of industries and manages over 15 million endpoints worldwide. To learn more about our company and our award-winning solutions, go to www.Kaseya.com and for more information on Kaseya’s culture.
Kaseya is not your typical company. We are not afraid to tell you exactly who we are and our expectations. The thousands of people that succeed at Kaseya are prepared to go above and beyond for the betterment of our customers.
Marketing Success Specialist (MSS)
Reports To: Director of Marketing Success Location: In Office (Nashville, TN) Type: Full-Time, Salaried
Overview
As a Marketing Success Specialist, your mission is simple: help our members succeed. You’ll be their go-to guide—coaching them through campaigns, answering questions, and making sure they’re getting real results from their membership. This role blends customer success with strategic marketing support, ensuring every member feels confident, supported, and empowered.
What You’ll Do
· Coach for Results: Lead quarterly reviews, recommend campaigns, and guide members toward their next best step.
· Drive Engagement: Spot underutilized accounts and re-engage them with personalized outreach.
· Prevent Churn: Monitor member health, flag risks early, and collaborate with internal teams to keep satisfaction high.
· Be the Expert: Stay sharp on all marketing tools and resources so you can answer questions or loop in specialists when needed.
· Amplify Member Voices: Gather feedback, identify trends, and share insights to improve our offerings.
· Support Growth: Identify upsell opportunities and help members discover new ways to grow with us.
Success Looks Like
· High member retention and satisfaction
· Increased campaign adoption and engagement
· Timely and effective coaching sessions
· Valuable feedback that drives product and service improvements
· Clear communication and collaboration across internal teams
You’re a Great Fit If You…
· Have at least 2 years in customer success, marketing, or coaching
· Love helping small businesses thrive
· Are organized, empathetic, and a strong communicator
· Thrive in a fast-paced, high-touch environment
Join the Kaseya growth rocket ship and see how we are #ChangingLives !
Additional information
Kaseya provides equal employment opportunity to all employees and applicants without regard to race, religion, age, ancestry, gender, sex, sexual orientation, national origin, citizenship status, physical or mental disability, veteran status, marital status, or any other characteristic protected by applicable law.