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What We'll Bring:
As a TAM Operations Specialist at TransUnion, you will play a key role in the operational execution and delivery of our Marketing Solutions products. This mid-level, client-facing role focuses on supporting internal teams by performing semi-technical tasks that ensure the accurate and timely delivery of data-driven marketing solutions. You will collaborate across departments to maintain operational excellence and contribute to the continuous improvement of delivery processes. Experience/familiarity in the martech/adtech/digital media ecosystem is preferred. (e.g. data marketplaces, data integrations with partners like Meta, Google, etc.)
What You'll Bring:
Key Responsibilities:
Operational Execution
- Perform hands-on operational tasks including data file processing, configuration, validation, and delivery setup.
- Ensure timely and accurate execution of recurring and ad hoc marketing solution deliveries.
- Monitor delivery pipelines and troubleshoot issues to maintain service quality.
Technical Support & Issue Resolution
- Investigate and document root causes of delivery failures or anomalies and contribute to long-term solutions.
- Maintain internal knowledge bases and documentation for repeatable processes.
Process Optimization
- Identify and recommend improvements to operational workflows and delivery processes.
- Support automation initiatives and contribute to the development of tools that enhance operational efficiency.
- Participate in testing and validation of new tools, features, and delivery methods.
Cross-Functional Collaboration
- Work closely with internal stakeholders to ensure alignment on delivery requirements, timelines, and quality standards.
- Participate in project meetings and provide updates on operational status, risks, and dependencies.
Reporting & Documentation
- Track and report on key operational metrics and service level agreements (SLAs).
- Maintain accurate documentation of delivery processes, configurations, and issue resolutions.
Audience Solution Focus
- This role supports the audiences product family within Marketing Solutions, so knowledge or experience of audience-building, strategy, and targeting as it relates to marketing efforts would be ideal.
- Martech ecosystem familiarity is preferred. (e.g. knowledge of data marketplaces, integrations with partners like Meta, Google, etc.)
Impact You'll Make:
Qualifications:
- Bachelor’s degree in a related field. (e.g. Business Operations, Marketing)
- 2–4 years of experience in a technical operations, data delivery, or other role in martech/adtech space.
- Strong attention to detail and commitment to quality and accuracy.
- Ability to manage multiple tasks and priorities in a fast-paced environment.
- Excellent problem-solving skills and a collaborative mindset.
- Experience working with remote cross-functional teams in a technical or operational capacity.
- Candidates with martech/adtech/digital marketing experience are preferred.
This is a remote position which may require occasional in-person attendance at work-related events at the discretion of management.
TransUnion Job Title
Consultant, Technical Account Management