Join Amgen’s Mission of Serving Patients
At Amgen, if you feel like you’re part of something bigger, it’s because you are. Our shared mission—to serve patients living with serious illnesses—drives all that we do.
Since 1980, we’ve helped pioneer the world of biotech in our fight against the world’s toughest diseases. With our focus on four therapeutic areas –Oncology, Inflammation, General Medicine, and Rare Disease– we reach millions of patients each year. As a member of the Amgen team, you’ll help make a lasting impact on the lives of patients as we research, manufacture, and deliver innovative medicines to help people live longer, fuller happier lives.
Our award-winning culture is collaborative, innovative, and science based. If you have a passion for challenges and the opportunities that lay within them, you’ll thrive as part of the Amgen team. Join us and transform the lives of patients while transforming your career.
The Copay Call Center Marketing Manager is part of the Affordability team and reports to Associate Director
This role is responsible for strategy, development, and ensuring affordability and access to therapies through the management of various patient Affordability programs enabling patients to get started on the prescribed treatment as quickly as possible
Responsibilities for this role will include the following:
Manage copay and call center operations that provide patient cost-sharing assistance, including method of grant issuance
Assist in development and implementation of copay program strategies
Collaborate with Copay and Call Center vendors (via regular meetings, reports, and other communications) in establishing SOPs for patient affordability support service offerings (including points of entry)
Develop copay program resources including relevant trainings
Provide data analysis that drives program performance and consistent program improvements, while managing KPI and dashboard metrics
Develop tools and training such as affordability and access materials for HCPs, patients, caregivers, etc.
MAC submission of above brand copay programs materials, including trainings
Serve as an advisor Copay Program Support for each brand
Evaluate opportunities across the entire PSP portfolio
Doctorate degree
OR
Master’s degree and 2 years of call center or patient support programs
OR
Bachelor’s degree and 4 years of call center or patient support programs experience
OR
Associate’s degree and 10 years of call center or patient support programs experience
OR
High school diploma / GED and 12 years of call center or patient support programs
Preferred Qualifications:
Self-starter, ability to work under limited supervision and coordinate multiple projects
Demonstrates creativity and foresight in anticipating and solving complex project issues
Confidence in working with various levels of staff
Experience leading or being a part of a cross-functional project team
Experience working with key internal or external partners, establishing, communicating and leading teams to timelines and project targets
Experience critically evaluating process and establishing creative solutions
Advanced skills with Excel and PowerPoint
Strong project management skills, lead and run projects from concept to completion in a matrix and, at times, ambiguous environment
Strong verbal and written communication skills; ability to clearly and successfully present information
Quick learner, proactive, takes initiative, goal oriented and results driven
Strong interpersonal skills, negotiation skills, active listening, and relationship management skills
Ability to influence others while fostering a value-based environment of high performance and fairness
As we work to develop treatments that take care of others, we also work to care for your professional and personal growth and well-being. From our competitive benefits to our collaborative culture, we’ll support your journey every step of the way.
In addition to the base salary, Amgen offers competitive and comprehensive Total Rewards Plans that are aligned with local industry standards.
for a career that defies imagination
Objects in your future are closer than they appear. Join us.
As an organization dedicated to improving the quality of life for people around the world, Amgen fosters an inclusive environment of diverse, ethical, committed and highly accomplished people who respect each other and live the Amgen values to continue advancing science to serve patients. Together, we compete in the fight against serious disease.
Amgen application deadline is November 30th for this position; we will continue accepting applications until we receive a sufficient number or select a candidate for the position.
Amgen is an Equal Opportunity employer and will consider all qualified applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability status, or any other basis protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Salary Range
131,773.00 USD - 178,372.00 USD