Marketing Database Specialist

We are a Firm where people truly believe in what they do and strive to achieve the highest standards of performance and success.

This position may be based in our global operations center in Tampa, FL, or at the Firm's Dallas office.

Description:

We are seeking a Marketing Database Specialist to join our team. The Marketing Database Specialist will enter and maintain contact, engagement and opportunity records in InterAction, the firm CRM system.

Key Responsibilities Include:

• Perform data entry for the firm’s CRM database for contacts, companies, engagements and opportunities.
• Work with Marketing and IT to develop and enhance data acquisition tools and data feeds to capture engagements, contacts and other CRM information through multiple means.
• Work with attorneys, paralegals and staff to acquire legacy data as well as ongoing contacts, engagements and opportunities.
• Update data records, generate reports, monitor data changes on a daily basis (DCM tickets).
• Conduct regular audits of the database to insure the integrity of the data and coordinate firm and practice group mailings and event invitations.
• Research all returned email and mail and update contact information as appropriate.
• Merging duplicate contacts and ensuring that people are associated with companies.
• Standardizing company names and address data.
• Completing required fields for engagement records.
• Completing opportunity records, including meetings, referrals, etc.
• Resolving and promoting contacts, ensuring that necessary data fields are populated.
• Running data integrity searches and producing reports.
• Researching and processing data change requests and following up with users (attorneys, marketing, staff, etc.) as necessary.
• Assisting with other marketing projects as needed.

Qualifications:

• 2+ year's professional experience.
• 1-3+ years of prior CRM experience preferred (InterAction 6.0 or higher).
• Excellent organizational skills.
• Ability to manage multiple priorities and tasks.
• Excellent written, verbal skills.
• Outstanding interpersonal skills.
• Candidates must also be very proficient in Microsoft Office 2016 or higher (Excel, Access and Word).

Minimum Education:

• Bachelor’s degree in a related discipline.

Benefits: Our goal is to promote a work environment in which individuals have access to the resources they need to be their best both professionally and personally, which includes resources that encourage individuals to focus on their health and well-being.

Below are the benefits we offer: comprehensive medical (PPO and HDHPs), dental and vision plans including coverage for domestic partners; life and AD&D insurance; short and long term disability insurance; tax-advantaged accounts for health care expenses, including FSAs and HSAs; FSAs for dependent care; health advocacy services; behavioral health and counseling resources for all family members; 401(k); profit sharing; backup dependent care; senior care planning support; resources for individuals with development disabilities and their caregivers; and paid holidays and other paid time off, including paid leave for new parents.

Holland & Knight is an Equal Opportunity Employer and does not discriminate on the basis of race, color, religion, sex (including pregnancy, childbirth or related conditions, transgender status, and sexual orientation), national origin, age, disability, genetic information, veteran status or any other factor prohibited by law.

Applicants who are interested in applying for a position and require an accommodation during the process should contact ApplicantAccommodations@hklaw.com.

Personal Information collected from applicants will be used for the purpose of processing the application throughout any recruitment or employment process, as well as inclusion in a personnel file. Categories of data collected may include name, address, phone numbers, email, Social Security Number, and signature. Holland & Knight may collect further information if you consent to a background check. This includes criminal background, employment, and certifications. Please visit Legal Information Portal for Holland & Knight LLP’s privacy policies.