Marketing Automation & Messaging Operations Senior Manager

Job Posting Title:

Marketing Automation & Messaging Operations Senior Manager

Req ID:

10138960

Job Description:

The Product Marketing & Subscriber Strategy team builds DTC strategies and testing roadmaps that drive growth, engagement, and business results across subscription types. With a focus on optimizing the fan experience across touchpoints, from Marketing Landing Pages through upselling and cancellation flows, building loyal fans who understand the value proposition and stay subscribers. We understand the DTC business and effectively communicate and steer priorities through strategic and targeted marketing efforts.

The Marketing Automation & Messaging Operations Senior Manager ensures data is activated effectively in Braze to power personalized, multi-channel messaging. This role bridges data, technology, and marketing, turning insights into action that drive engagement, ROI, and subscriber growth. This position reports to the VP Product Marketing. This position is based in New York, NY and is a 1-year project-based role.

Responsibilities:

• Lead data enablement, ensuring clean, accurate data flows into Braze, informing advanced targeting and segmentation
• Partner cross-functionally to design and activate multi-channel campaigns that leverage data for personalization and impact
• Collaborate with Data Platforms, Engineering and Analytics teams to align data pipelines with business goals
• Monitor and report on campaign performance, delivering insights that improve audience strategies
• Ensure compliance with data governance and internal policies
• Serve as subject matter expert on audience strategy, data systems, and emerging marketing technologies
• Document and translate complex audience strategies into clear, actionable guidance for partners
• Drive continuous improvement by evaluating new tools, processes, and innovations across CRM channels (Email, In-App, Web, CTV)

Required Qualifications:

• Minimum of 6 years audience and/or data strategy, experience with marketing-activation technology, ideally worked with CRM and customer data marketing systems (e.g., DMP, CDPs, email/app activation platforms, etc.)
• Proven ability to:
  • Act as subject matter expert on state of the data, audiences, technology
  • Learn new data and technology systems and maximize the value they can deliver
  • Manage complex relationships and negotiate with senior leadership to create alignment and influence leadership as needed
• Manage documentation and strategic framing of complex audience strategies in user-friendly ways so they are easily and clearly understood by partners
• Proven success influencing leaders from other teams and organizations with audience prioritization
• Leadership track record of working with key partners to ensure CRM needs are on their roadmap, and provide requirements and support as needed
• Proven ability to clearly and frequently communicate with leadership and partners, by providing notes and documentation to ensure alignment and clarity

Required Education:

• Bachelor’s degree or equivalent in Marketing, Business, or a related field

#ESPNMedia

The hiring range for this position in New York, NY is $121,000.00 to $162,200.00 per year. The base pay actually offered will take into account internal equity and also may vary depending on the candidate’s geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on the level and position offered.

Job Posting Segment:

ESPN Creative Studio and Marketing

Job Posting Primary Business:

Marketing & Consumer Engagement

Primary Job Posting Category:

Direct-to-Consumer Marketing Growth Acquisition & Retention - Sports

Employment Type:

Full time

Primary City, State, Region, Postal Code:

New York, NY, USA

Alternate City, State, Region, Postal Code:

Date Posted:

2025-12-23