Market Solutions Director

At Early Warning, we’ve powered and protected the U.S. financial system for over thirty years with cutting-edge solutions like Zelle®, Paze℠, and so much more. As a trusted name in payments, we partner with thousands of institutions to increase access to financial services and protect transactions for hundreds of millions of consumers and small businesses.

Positions located in Scottsdale, San Francisco, Chicago, or New York follow a hybrid work model to allow for a more collaborative working environment.

Candidates responding to this posting must independently possess the eligibility to work in the United States, for any employer, at the date of hire. This position is ineligible for employment Visa sponsorship.

Overall Purpose

This position serves as a subject matter expert that identifies and solves problems to support market/channel expansion, shepherds go-to-market strategy and is a valued consultant for strategic customers.   

Essential Functions

• Play a leadership role as the business liaison and the organization’s subject matter expert in assigned area.
• Build strong internal relationships with Sales, Product, Governance, Customer Implementations, Marketing and others as assigned to increase key deliverables in assigned area.
• Conceive and champion urgent solutions to problems as they arise.
• Manage client engagement in pre-sales launch activities including: Proof of Concept participant engagement; data acquisition and business case development.
• Manage channel and innovation partner engagements.
• Provide in-field consultative and technical support throughout key stages in the sales cycle and post-delivery; may represent company in client led joint application design sessions to define and review all business requirements associated with a product or service.
• Provide thought leadership and industry expertise.
• Develop and enhance senior level relationships with key decision makers and business owners.
• Support the company’s commitment to protect the integrity and confidentiality of systems and data.

For Payment & Risk Solutions:

• Assist in defining and attaining data that enriches current and future service offerings.
• Drive increased market share and adoption for core service offerings.
• Articulate value of assigned enterprise solution which may include Identity, Foundational Payments Solutions and/or the Zelle Network®.
• Articulate value of analytically derived models to internal and external customers.
• Manage post-sales activities to expedite service deployment and optimize customer utilization and value.

Minimum Qualifications

• Education and experience typically obtained through completion of a Bachelor’s degree in business, finance, government or other related field depending on assigned area.
• Minimum of 10 or more years of related experience or a combination of education and experience
• Demonstrated successful working experience in assigned area.

Depending on assigned area:

• Extensive knowledge of financial service providers, processors and value added resellers in the financial industry
• Extensive knowledge of risk related payments, depositions, transactions account opening and identity
• Extensive knowledge of fraud and risk mitigation with financial institutions

• Working knowledge of the use of analytic tools and the ability to explain the benefits and application to others.

• Extensive knowledge of automated systems, services, processes, policies and procedures.
• Understanding of APIs, connectivity and transmission methods and the ability to effectively consult and educate clients on the proper use of them for assigned products.
• Effective leadership skills to develop and retain highly engaged, high performing teams.
• Ability to open doors to senior level decision makers within area of expertise.
• Proven consultative and technical sales background with strong network of relationships.
• Exceptional interpersonal, presentation, communication and negotiation skills.
• Highly motivated, results-oriented professional with a demonstrated record of success.
• Thorough understanding and interpretation of data analytics for performance reporting and/or business case development.
• Travel up to 50%.
• Background and drug screen.

Preferred Qualifications

• Extensive knowledge and experience with financial institutions and their customer journeys.
• Experience with fraud/risk mitigation solutions in the funding, payment, identity space.
• Experience with interpreting and presenting analytic models/scores/attributes as well as model governance in the financial space.
• Thought leadership experience speaking at conferences, webinars or podcasts.

The above job description is not intended to be an all-inclusive list of duties and standards of the position. Incumbents will follow instructions and perform other related duties as assigned by their supervisor.

Physical Requirements

Working conditions consist of a normal office environment. Work is primarily sedentary and requires extensive use of a computer and involves sitting for periods of approximately four hours. Work may require occasional standing, walking, kneeling and reaching. Must be able to lift 10 pounds occasionally and/or negligible amount of force frequently. Requires visual acuity and dexterity to view, prepare, and manipulate documents and office equipment including personal computers. Requires the ability to communicate with internal and/or external customers.

Employee must be able to perform essential functions and physical requirements of position with or without reasonable accommodation.

The base pay scale for this position in:
Phoenix, AZ/ Chicago, IL in USD per year is: $154,000 - $193,000.
New York, NY/ San Francisco, CA in USD per year is: $186,000 - $232,000.
Additionally, candidates are eligible for a discretionary incentive plan and benefits.

This pay scale is subject to change and is not necessarily reflective of actual compensation that may be earned, nor a promise of any specific pay for any specific candidate, which is always dependent on legitimate factors considered at the time of job offer. Early Warning Services takes into consideration a variety of factors when determining a competitive salary offer, including, but not limited to, the job scope, market rates and geographic location of a position, candidate’s education, experience, training, and specialized skills or certification(s) in relation to the job requirements and compared with internal equity (peers). The business actively supports and reviews wage equity to ensure that pay decisions are not based on gender, race, national origin, or any other protected classes.

Some of the Ways We Prioritize Your Health and Happiness 

• Healthcare Coverage – Competitive medical (PPO/HDHP), dental, and vision plans as well as company contributions to your Health Savings Account (HSA) or pre-tax savings through flexible spending accounts (FSA) for commuting, health & dependent care expenses.
• 401(k) Retirement Plan – Featuring a 100% Company Safe Harbor Match on your first 6% deferral immediately upon eligibility.
• Paid Time Off – Unlimited Time Off for Exempt (salaried) employees, as well as generous PTO for Non-Exempt (hourly) employees, plus 11 paid company holidays and a paid volunteer day.
• 12 weeks of Paid Parental Leave
• Maven Family Planning – provides support through your Parenting journey including egg freezing, fertility, adoption, surrogacy, pregnancy, postpartum, early pediatrics, and returning to work.

And SO much more! We continue to enhance our program, so be sure to check our Benefits page here for the latest. Our team can share more during the interview process!

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.

Early Warning Services, LLC (“Early Warning”) considers for employment, hires, retains and promotes qualified candidates on the basis of ability, potential, and valid qualifications without regard to race, religious creed, religion, color, sex, sexual orientation, genetic information, gender, gender identity, gender expression, age, national origin, ancestry, citizenship, protected veteran or disability status or any factor prohibited by law, and as such affirms in policy and practice to support and promote equal employment opportunity and affirmative action, in accordance with all applicable federal, state, and municipal laws. The company also prohibits discrimination on other bases such as medical condition, marital status or any other factor that is irrelevant to the performance of our employees.