Market Service Director

Job Description Summary

The Market Service Director is responsible for designing and executing the service strategy across a defined market or geographic area. This senior leadership role drives operational excellence and commercial success by leading, coaching, and developing a high-performing team of Area Service Leaders. Working in close partnership with the Market Vice President, commercial leadership, and peer management teams, the Market Service Director ensures alignment on business growth initiatives and customer satisfaction goals. As the senior escalation point for critical customer issues, this role provides strategic oversight of service delivery and supports key internal SBU initiatives. Success in this position requires building and sustaining strong relationships both internally and externally to enhance customer outcomes, improve market visibility, and strengthen profitability and market share.

Job Description

Key Responsibilities and Experience

• Owns and influences budgets and operating plans, applying sound judgment to achieve business outcomes.

• Interprets internal and external business challenges, recommending best practices to improve products, processes, and services. Utilizes understanding of industry trends to inform decision making process.

• Maintains strong relationships with key customers, providing ongoing support across the assigned geographic region.

• Provides thought leadership to Area Service Leaders, influencing policy and ensuring effective service delivery, linking with other parts of the organization as needed.  

• Leads innovative problem-solving within complex manufacturing environments, leveraging advanced operational and product management techniques.

• Evaluates data quality and resolves conflicting information using cross-functional resources. Uses multiple internal and external resources outside of the service function to help arrive at a decision.

• Communicates complex messages clearly to senior leaders and influences peers to drive action.

• Oversees operations with a focus on Environmental Health & Safety (EHS), quality, and regulatory compliance, fostering a culture of safety and accountability.

• Collaborates with Healthcare Services Account Managers, Commercial Service leadership, and Regional Account Executives to deliver strategic customer solutions.

Qualifications and Technical Requirements

• Bachelor’s degree from an accredited institution (or high school diploma/GED with at least 8 years of relevant experience).

• Extensive experience in Services and Customer Service Management, including P&L ownership.

• Strong oral and written communication skills, with proven interpersonal and leadership capabilities.

• Demonstrated ability to lead programs/projects and resolve complex problems.

• Experience managing teams, customer relationships, and business units with financial accountability.

• Deep technical knowledge and understanding of customer service challenges.

Preferred Qualifications

• MBA or advanced degree preferred.

• Proven experience leading Field Service teams in equipment maintenance environments.

• Prior experience within GE Healthcare Services or Operations strongly desired.

• Background in field sales or field service roles.

• Demonstrated success in managing large-scale P&L responsibilities.

• Inclusive leadership style that fosters trust and engagement through personal involvement.

• Strong track record of influencing stakeholders and driving organizational change.

We will not sponsor individuals for employment visas, now or in the future, for this job opening.

Additional Information

While GE HealthCare does not currently require U.S. employees to be vaccinated against COVID-19, some GE HealthCare customers have vaccination mandates that may apply to certain GE HealthCare employees.