Venture outside the ordinary - TMX Careers
The TMX group of companies includes leading global exchanges such as the Toronto Stock Exchange, Montreal Exchange, and numerous innovative organizations enhancing capital markets. United as a global team, we’re connecting cross-functionally, traversing industries and geographies, moving opportunity into action, advancing global economic growth, and propelling progress. Through a rich exchange of ideas, meaningful collaboration, and a nimble operating model, we're powering some of the nation's most critical systems, fueling capital formation and innovation, bringing increased opportunity to business visionaries, product ingenuity to consumers, and career exploration to our team.
Ready to be part of the action?
The Market Operations Intern will support the Equities Operations team in optimizing core business processes and enhancing data-driven decision-making. This role requires a solution-oriented professional who can look beyond immediate tasks to identify and resolve underlying operational challenges. The Intern will be responsible for documenting workflows, participating in annual procedure audits, and mining client feedback data to support new initiatives. The successful candidate will apply a combination of capital markets knowledge and technical proficiency to build and execute process improvements using AI and automation tools.
Reports to: Senior Manager, Market Operations, Equities Trade Desk & Manager, Business Operations and Compliance
This role is hybrid (4 days/week in the office) - based in Toronto, ON.
Key Accountabilities:
Problem Identification & Resolution: Proactively identify bottlenecks in daily operations and propose actionable, technology-driven solutions to improve team productivity and accuracy.
Process Documentation & Auditing: Conduct end-to-end mapping of operational workflows. Lead the annual review of business processes and procedures to ensure internal documentation is accurate, compliant, and reflects current operational practices.
Business Intelligence & Data Mining: Extract and analyze data from communication platforms (e.g., RingCX and Salesforce) to identify client trends, pain points, and requirements for new product initiatives.
Requirements Gathering: Participate in project scoping sessions to capture business requirements and assist in translating them into technical project plans and functional specifications. Collaborate with colleagues and business partners to understand processes and identify requirements for potential enhancements.
Automation & Execution: Identify manual operational tasks and implement practical solutions using AI tools and no-code platforms (e.g., Excel, Google Gemini, Google Workspace AI tools) to streamline repetitive workflows.
Operational Reporting: Develop and maintain dashboards that provide visibility into key performance indicators (KPIs), client trends, and operational metrics.
Must Have(s):
Academic Background: Currently enrolled in a post-secondary program in Business, Finance, or Economics, with a specialized focus in Information Systems, Analytics, or Business Technology Management.
Solution-Oriented Mindset: A proven ability to approach challenges with a proactive problem-solving perspective, focusing on "how" to resolve issues rather than just identifying them.
Operational Rigor: Exceptional attention to detail; the ability to review procedures critically, identify gaps in documentation, and update records for accuracy.
Technical Aptitude: Working knowledge of AI productivity tools (e.g., LLMs) and a proven ability to build functional solutions using Excel or no-code automation tools.
Analytical Skills: Critical thinking skills with proficiency in data mining and the ability to synthesize information from various sources (CRM, call logs, data sets) into actionable business insights.
Communication: Professional verbal and written communication skills, with the ability to interface effectively with various TMX business units.
Nice to Have(s):
Familiarity with Salesforce, Tableau, or similar BI/CRM platforms.
Completion of, or enrollment in, the Canadian Securities Course (CSC).
Understanding of Equity Market structures and the Canadian regulatory environment.
Note to Applicants:
4 month Co-op / Internship: May 4, 2026 - August 28, 2026
Knockri Assessment: Completion of the Knockri Assessment is a mandatory requirement for consideration.
Salary Range: $20/hour - $25/hour CAD
Please note that the salary range included is a guideline only. The salary offered may vary based on factors, including, but not limited to, the successful candidate’s relevant knowledge, skills, and experience.
The recruiting efforts for this role are intended to fill a vacant position.
For this role AI-assisted tools are utilised as one input in the application and screening process. AI does not make final hiring or interview decisions.
In the market for…
Excitement - Explore emerging technology and innovation, as well as ventures and digital finance that shape the future of global markets! Experience the movement of the market while grounded in the stability of close to 200 years of success.
Connection - With site hubs in some of the world’s most multicultural cities, we leverage our size and structure to create rich connections and belonging while experiencing powerful global impact through our work.
Impact - More than a platform, we use our talents to power mission-critical systems that drive global economic advancement, innovation, and growth. As well, our employee-led Team Impact spreads social good via our giving strategy.
Wellness - From empathetic leadership to a culture of flexibility and balance, we believe wellness at work creates the maximum yield and a stronger “we”. Plus, with a cloud-first and hybrid workstyle, as well as generous time-off and leaves, we support a life well lived!
Growth - From a growth mindset in our work, to expansion in our business, TMX is home to action-takers energized by the achievement of ambitious growth.
Ready to enrich your career with impactful work, leaders who truly care, and the flexibility and programs to help you thrive as part of #TeamTMX ? Apply now.
Please note that our company is not currently sponsoring work permit applications and the applicant must be authorized to work in the country where this position is located.
TMX is committed to creating and sustaining a collegial work environment in which all individuals are treated with dignity and respect and one which reflects the diversity of the community in which we operate. We provide accommodations for applicants and employees who require it.