Market Healthcare Sales Manager

We’re unique.  You should be, too.

We’re changing lives every day.  For both our patients and our team members. Are you innovative and entrepreneurial minded? Is your work ethic and ambition off the charts?  Do you inspire others with your kindness and joy?

We’re different than most primary care providers. We’re rapidly expanding and we need great people to join our team.

The Manager, Growth and Business Development is responsible for recruiting, developing, coaching and training the Membership Growth Consultants (MGCs) to achieve the membership goals for the region. He/She may provide interim leadership of MGCs during any Center Director transitions or vacancies in the region. The incumbent in this role does not personally make sales, but instead coaches, mentors, and develops the MGCs so that they are cultivating relationships with brokers, agents, and community partners. The Manager, Growth and Business Development is measured on the performance of the MGCs in the region.

ESSENTIAL JOB DUTIES/RESPONSIBILITIES:

• Provides interim leadership support during Center Director transitions or vacancies for the performance of 6 to 12 assigned members of the sales team to achieve their quota of new member acquisitions.
• Trains the team on effective events, presentations, center touring, prospecting, and closing of prospective members.
• Acts as Subject Matter Expert (SME) in terms of:

• Sales applications such as Salesforce, DASH, and Availity.
• Eligibility criteria in terms of Medicare, Medicaid, Low-Income Subsidies, and Special Enrollment Periods.

• Organizes MGC activities and assists with event planning and coordination.
• Coaches underperforming MGCs to achieve key performance indicators, performance metrics, and individual production targets.
• Recruits, hires and trains MGCs to ensure the sales team is at full force.
• Hands-on involvement in MGC training and development to ensure an accurate understanding of the company's patient services, value proposition, patient qualification, and compliance requirements.
• Works with the Director, Growth and Business Development to accurately forecast annual, quarterly, and monthly membership growth.
• Works closely with MGCs and community partners to plan and execute events, activities, and engagements that result in membership growth.
• Performs other duties as assigned and modified at the manager’s discretion.

KNOWLEDGE, SKILLS, AND ABILITIES:

• Highly developed business acumen and acuity
• Professional knowledge and understanding of Sales and Business Development functions, techniques, best practices, methods, and strategies
• Expert knowledge and understanding of insurance representative relations
• Strong knowledge of Medicare, Medicaid, Low-Income Subsidies, and Special Election Periods
• Excellent communication and interpersonal skills for coaching salespeople
• Strong planning and organizational skills
• Ability to inspire, mentor, and motivate a staff
• Ability to work well under pressure
• Successful sales track record and practice managing or coaching salespeople
• Familiarity with data analysis and reporting
• Expertise in insurance representative relations
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software
• Ability and willingness to travel locally, regionally, and nationwide up to 70% of the time
• Spoken and written fluency in English
• This job requires use and exercise of independent judgment

KNOWLEDGE, SKILLS AND ABILITIES:

• Knowledge and experience with leading a sales team. Strong coaching and mentoring skills.
• Extensive experience in sales and relationship sales experience.
• Ability to use Salesforce.
• Strong problem solving, time management, organizational and analytical skills.
• Ability to present data and analysis to a variety of stakeholders. Strong written and verbal skills.
• Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, database, and presentation software.
• Ability to build strong relationships, both inside and outside of the company.
• Ability and willingness to travel locally, regionally up to 25% of the time;
• High level of integrity, dependability, and reliability.
• Ability to manage change and align with our mission.
• Spoken and written fluency in English; bilingual preferred.
• This job requires use and exercise of independent judgment

EDUCATION AND EXPERIENCE CRITERIA:

• BA/BS degree required; MA/MS degree preferred OR additional experience above the minimum may be considered in lieu of the required education on a year-for-year basis A minimum of 7 years of sales experience required; a minimum of 2 years in a supervisory/managerial role leading a sales team of direct reports required; a minimum of 2 years using contact relationship management tools.
• Direct-to-patient sales and marketing experience preferred.

• Experience within the Medicare Advantage population strongly preferred. Experience working for a large, health insurance sales team or Medicare Sales Direct Marketing Organizations (field or telesales) preferred.

• Experience managing local marketing events. Direct Marketing Organizations experience preferred; Health Plan provider group experience preferred.
• This position requires possession and maintenance of a current, valid drives license.

PAY RANGE:

$81,202 - $116,002 Salary

EMPLOYEE BENEFITS

https://chenmed.makeityoursource.com/helpful-documents

#LI-Onsite