BROCK UNIVERSITY

Marilyn I. Walker School of Fine and Performing Arts Ambassador

MWS - Marilyn I. Walker School of Fine and Performing Arts Part time

Brock University is located on the traditional territory of the Haudenosaunee and Anishinaabe peoples, many of whom continue to live and work here today. This territory is covered by the Upper Canada Treaties and is within the land protected by the Dish with One Spoon Wampum Agreement. 

We are one of Canada’s outstanding comprehensive universities, where excellence and innovation thriveBrock has been recognized as a Top Employer in Hamilton-Niagara for seven consecutive years. We have been ranked #3 as Canada’s Best Employers and top 10 as one of Canada’s Best Employers for Diversity. For 2025, Brock has been proudly recognized as one of Canada’s Top Employers for Company Culture, ranked seventh by Forbes in partnership with Statista. At Brock, you will find a welcoming, inclusive community and an exciting range of meaningful career opportunities.  

Ignite new possibilities for your career. Break through at Brock.

Post End Date:

April 1, 2026 at 11:59 PM

This job advertisement is to fill an existing vacancy in the Part-Time Contract Positions (Employee Group)

Part Time Contract

Number of Positions: 4

Candidate Type: Current Student (enrolled in courses; available part-time or summer)

Job Location: Marilyn I. Walker School of Fine and Performing Arts (MIWSFPA)

Position Title: Fall/Winter MIWSFPA Ambassador 2026/2027

Contact Information: Madison Roca, mroca@brocku.ca

Salary: 17.60


Campus Visit Program
The MIWSFPA Ambassador will play an integral role within the department of Recruitment and Liaison Services' Campus Visit Program. The MIWSFPA Ambassador will be responsible for welcoming prospective students and their supporters to the Marilyn I. Walker School of Fine and Performing Arts, as well as other guests or members of the University community. Ambassadors will be prepared to provide exceptional customer service and information regarding the Brock/MIWSFPA experience, general wayfinding, and MIWSFPA campus resources.

The MIWSFPA Campus Visit program is instrumental in the post-secondary decision-making process. MIWSFPA Ambassadors enthusiastically communicate with prospective students and guests to ensure that the advantages of pursuing their post-secondary education at Brock/MIWSFPA are clearly demonstrated. This is a significant role as there is a growing importance and demand for MIWSFPA campus visits. It is essential that guests experience a positive on-campus visit and that the MIWSFPA Ambassador is equipped to offer a comprehensive tour and convey pertinent information effectively.

Position Summary
The MIWSFPA Ambassador will welcome guests weekly and will conduct in-person and virtual campus tours of the MIWSFPA campus, introducing prospective students and their families to campus life at the MIWSFPA. They will collaborate with other departments regularly to ensure accurate information and adequate support is available to provide a complete and meaningful campus experience.

The MIWSFPA Ambassador will represent Brock/MIWSFPA and the Student Recruitment team at various recruitment events including: Fall Preview Day, Open House, and participate in other undergraduate recruitment initiatives when necessary.

Hours of operation and required availability include weekdays, and occasional evenings, weekends, and school breaks.

Duties and Responsibilities:

Customer Service

  • Greet and connect with campus visitors to ensure guests feel welcome and important.
  • Provide the utmost care and attention to guests to ensure their inquiries are addressed in an appropriate and professional manner.
  • Demonstrate a thorough knowledge and understanding of MIWSFPA content, campus familiarity, and Brock on-campus services and resources.

Recruitment and Liaison Services Support

  • Demonstrate superior professionalism and behavior that indicates a personal commitment to innovation, teamwork, flexibility, and integrity.
  • Convey a well-rounded student experience at all recruitment events to develop a strong rapport with prospective students.
  • Liaise with academic and student service departments at MIWSFPA.
  • Introduce prospective students and guests to the MIWSFPA community.
  • Support Group Visit Programming/MIWSFPA campus events (i.e. DART Invitational)

Information Delivery

  • Deliver important information to prospective students and guests via the MIWSFPA campus tours (in-person and virtual), telephone and email, and one-on-one settings.
  • Lead regularly scheduled MIWSFPA campus tours (schedules are for an entire semester).

Job Qualifications:

The successful candidate(s) must have effectively demonstrated:

  • A love of Brock/MIWSFPA, including experience participating in a wide range of MIWSFPA related activities.
  • Superior professionalism and behavior that indicates a personal commitment to innovation, teamwork, flexibility, and integrity.
  • Knowledge of the MIWSFPA programs and student services available at Brock.
  • Superior oral and written communication skills.
  • Excellent planning and organizational skills, and attention to detail.
  • Self-motivation and the ability to take initiative.
  • Strong leadership abilities, interpersonal skills, and an energetic and positive attitude.
  • Superior customer service and active listening skills.
  • Creativity, flexibility, enthusiasm, reliability, and punctuality.
  • Ability to work well in a fast-paced, dynamic environment.

Requirements

  • Must be able to legally work in Canada.
  • Must be an Undergraduate student at MIWSFPA/Brock University for the duration of the employment contract.
  • Must be able to attend in-person training from August 31st, 2026 to September 4th 2026 (8:30am-4:30pm)
  • Previous experience as a tour guide is not necessary.

Training and professional development opportunities provided

  • 1-week intensive training of Brock services, MIWSFPA campus tours, and presentation skill development.
  • Opportunities to generate ideas and contribute to projects related to the broader recruitment strategies and activities of MIWSFPA/Brock University.
  • Continuous professional and skill development in customer service, effective communication, public speaking, critical thinking, leadership, organization, and time management.

Working Conditions

  • MIWSFPA campus tours are led across campus with up to 1 hour of consistent speaking and storytelling.
  • Successful candidates must have access to technology and home internet to operate Office 365, and MS Teams with video and audio capabilities.

Additional Application Information:

Please Note: Participation is required on following events/dates:

  • Training August 31 to September 4 (8:30am to 4:30pm)
  • Ontario Universities Fair September 26 and 27, 2026
  • Weekend Tour October and November 2026 (date TBA in September)
  • Fall Preview November 2026 (date TBC)
  • Weekend Tour January 2027 & March 2027 (dates TBA in September)
  • March Break Tours March 15-19, 2027
  • Open House April 2027 (date TBC)

We are committed to offering flexible work arrangements where possible as outlined in our Flexible Work Arrangement Policy. As a student-centered organization, all employees are required to work on campus as needed.

 

Brock University is committed to creating a respectful and equitable workplace. We strive to foster a culture of diversity and inclusion in our work and learning environments. We welcome applications from all qualified individuals and actively encourage applications from women, people with disabilities, members of the 2SLGBTQIA+ community, Indigenous Peoples, people who identify as Black, African and/or Caribbean, as racialized and/or as from ethnic and cultural minority groups, and other underrepresented demographic groups at Brock and in the Niagara region. Brock also recognizes intersectionality and the interconnected identities, histories, and experiences of these aforementioned groups.

 

We are committed to inclusive and barrier-free recruitment, and we accommodate the needs of applicants throughout all stages of the recruitment process, as outlined in our Employment Accommodation Policy and consistent with the requirements of the Ontario Human Rights Code. Please contact talent@brocku.caif you require a disability related accommodation so we can ensure your participation needs are met.

 

Brock University does not use AI Technology at any stage of the recruitment process.

 

We appreciate all applications received. Candidates that are selected for an interview will be contacted.

 

Learn more about Brock University by visiting www.brocku.ca.