You are a driven, passionate and customer-centric professional
We are a team of motivated high performers, making work fun and contributing to a fantastic culture
Together, our customers trust us to help them with some of the biggest financial decisions in their lives
About us
At CommBank, we keep the customer at the centre of everything we do. We’re grateful for the opportunity to help meet their needs. Our Lenders & Leaders role model our values of Care, Courage & Commitment and bring these to life in every interaction. Our breadth of experience across simple to complex business needs means we can offer a service that truly understands both our customers’ home lending and business needs, working closely with our business partners every day.
About your role
As a Manager Coach Lending, you will support the Business Home Lending team by coaching and uplifting capability of Business Home Lenders & Leaders to deliver strong customer and lending outcomes. You will play a key role in supporting complex home lending scenarios within a commercial lending context, partnering closely with lenders and Credit teams to drive consistency, quality and risk outcomes.
Your responsibilities
More specifically, you will:
Actively lead business home lending deal discussions, taking a holistic approach to home loan credit applications to reduce error rates and ensure compliance
Provide proactive, tailored coaching to uplift capability in key lending areas
Support lenders with complex home lending scenarios within a commercial lending context
Work closely with Credit teams and lenders on a daily basis
Support complex financial analysis and data extraction for relationship-managed customers
Facilitate coaching and ongoing training to enhance knowledge of CBA commercial home loan products, processes and systems
Drive consistent application of lending policy across commercial and business home lending
Be accountable for improving business home lending capability and performance
Adhere to approved training and development programs to maintain compliant and consistent standards
Support ongoing commercial accreditation of our people
Act as a point of escalation for unresolved compliance breaches and operational changes
Coach on commercial credit standards, process and policy, applying sound risk judgement within delegations
Partner with leaders to address audit outcomes and uplift capability through post-funding file reviews, coaching and feedback
About you
To be successful you will have:
Demonstrated commercial lending experience (essential)
Strong working knowledge of commercial lending policy, with exposure to home lending
Advanced knowledge of CBA commercial lending processes and systems (CCL/CHL), including reporting
Strong credit assessment and preparation skills, with advanced problem-solving ability
Demonstrated leadership, coaching and training facilitation experience
Experience within commercial lending risk management frameworks (e.g. credit assurance/hindsight)
Strong stakeholder engagement and relationship management skills
Sound knowledge of the Group’s sales and service methodology and processes
Qualification in coaching (CAN Coaching/IGROW preferred)
Strong negotiation, communication and influencing skills
Commitment to driving excellence and quality customer outcomes, supporting our goal to achieve NPS +30
Interested in the above? Then hit the "Apply Now" button!
If you're already part of the Commonwealth Bank Group (including Bankwest, x15ventures), you'll need to apply through Sidekick to submit a valid application. We’re keen to support you with the next step in your career.
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