Manager, Workplace Experience Strategy

Work Location:

Toronto, Ontario, Canada

Hours:

37.5

Line of Business:

TD General

Pay Details:

$81,600 - $115,200 CAD

TD is committed to providing fair and equitable compensation opportunities to all colleagues. Growth opportunities and skill development are defining features of the colleague experience at TD. Our compensation policies and practices have been designed to allow colleagues to progress through the salary range over time as they progress in their role. The base pay actually offered may vary based upon the candidate's skills and experience, job-related knowledge, geographic location, and other specific business and organizational needs.

As a candidate, you are encouraged to ask compensation related questions and have an open dialogue with your recruiter who can provide you more specific details for this role.

Job Description:

The Campus Experience team enables a welcoming, seamless, and engaging campus environment for TD colleagues and visitors. The team supports campus amenities, events, and shared workplace services, partnering with internal stakeholders and service providers to deliver consistent experiences aligned to TD standards.

Job Description

The Manager, Workplace Experience Strategy is an individual contributor role responsible for shaping the strategy and framework for experience and activations delivered directly into TD work floors. This role looks holistically at how programming, amenities, and engagement activities show up across floors and develops guidance, standards, and activation models that can be consistently and effectively executed by delivery teams.

The role operates with a strategic lens – defining what experiences should exist at the work floor level and why – while enabling delivery partners to own how those experiences are executed.

Key Accountabilities

Work floor Activation Strategy

• Define a work floor activation strategy that embeds events and experiences into everyday work environments

• Establish principles and activation models for different work floor contexts (e.g., collaboration‑heavy floors, focus floors, client‑adjacent spaces)

• Identify where events and activations can meaningfully support connection, inclusion, well‑being, and business outcomes at the floor level

• Translate enterprise and campus experience priorities into scalable, floor‑based activation approaches

Activation Design & Enablement

• Design repeatable activation playbooks, toolkits, and standards to guide consistent delivery across work floors

• Define activation types (e.g., micro‑events, pop‑ups, rotating programming, cultural moments) appropriate to different floor environments

• Partner with the larger Campus Experience team, Wellness, and other enterprise teams to ensure activations are cohesive, feasible, and aligned

• Enable delivery teams with clear guidance, guardrails, and success criteria rather than direct execution

Insight, Measurement & Continuous Improvement

• Evaluate the effectiveness of work floor experience activations using participation data, feedback, and utilization insights

• Identify trends, gaps, and opportunities to improve engagement and experience at the floor level

• Develop recommendations to evolve strategies based on observed outcomes and colleague needs. Connect with enterprise teams responsible for creating experiential environments, include hospitality, HR, technology.

• Support the establishment of metrics that measure the impact of activations on connection and engagement

Stakeholder Partnership & Influence

• Collaborate with the Campus Experience team to align activation planning with operational realities

• Partner with Campus leadership, Facilities, Real Estate, and other stakeholders to ensure activation strategies work within space and risk constraints

• Act as a strategic advisor to Experience team on where and how to deploy events and activations most effectively

Standards, Governance & Risk Awareness

• Support the development of activation‑related standards, guidelines, and approval frameworks

• Apply sound judgment to balance creativity, inclusion, safety, and operational feasibility

• Identify and escalate risks or inconsistencies related to activation delivery across work floors

Strategic Evolution

• Research and identify emerging trends in workplace programming and experiential engagement and assess applicability to TD work floors

• Test new activation concepts through pilots in partnership with delivery teams and scale successful approaches

• Champion a consistent, experience‑led approach to work floor engagement across the campus

Job Requirements

Education & Experience

• Undergraduate degree or equivalent experience

• 5+ years experience in experience design, events strategy, workplace programming, engagement strategy, or service design

• Demonstrated experience operating as a strategic individual contributor in a complex, matrixed organization

Skills & Competencies

• Strong ability to design experiences at a system level

• Demonstrated strength in translating strategy into actionable frameworks

• High degree of stakeholder influence without authority

• Strong analytical and synthesis skills

• Excellent communication and storytelling skills

Who We Are:

TD is one of the world's leading global financial institutions and is the fifth largest bank in North America by branches/stores. Every day, we strive to make every interaction, product, and experience remarkably human and refreshingly simple for over 27 million households and businesses in Canada, the United States and around the world. More than 95,000 TD colleagues bring their skills, talent, and creativity to foster deeper relationships, ensure disciplined execution, and build a simpler, faster banking experience. TD is deeply committed to being a leader in client experience, that is why we believe that all colleagues, no matter where they work, are client facing. Together, we are reimagining what banking can be for our clients, colleagues and communities.

Our Total Rewards Package
Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals. Total Rewards at TD includes a base salary, variable compensation, and several other key plans such as health and well-being benefits, savings and retirement programs, paid time off, banking benefits and discounts, career development, and reward and recognition programs. Learn more

Additional Information:
We’re delighted that you’re considering building a career with TD. Through regular development conversations, training programs, and a competitive benefits plan, we’re committed to providing the support our colleagues need to thrive both at work and at home.

Please be advised that this job opportunity is subject to provincial regulation for employment purposes. It is imperative to acknowledge that each province or territory within the jurisdiction of Canada may have its own set of regulations, requirements.

Colleague Development

If you’re interested in a specific career path or are looking to build certain skills, we want to help you succeed. You’ll have regular career, development, and performance conversations with your manager, as well as access to an online learning platform and a variety of mentoring programs to help you unlock future opportunities.

If you’re passionate about helping clients and building deep, lasting relationships, TD offers diverse career paths where you can grow your expertise and make a meaningful impact.  

We're committed to your success and foster a respectful workplace where diverse perspectives are valued, everyone has fair opportunities to grow, and you can unlock your full potential to achieve your career goals. Here at TD, we hire and develop the best.

Training & Onboarding
We will provide training and onboarding sessions to ensure that you’ve got everything you need to succeed in your new role.

Interview Process 
We’ll reach out to candidates of interest to schedule an interview. We do our best to communicate outcomes to all applicants by email or phone call.

Accommodation
Your accessibility is important to us. Please let us know if you’d like accommodations (including accessible meeting rooms, captioning for virtual interviews, etc.) to help us remove barriers so that you can participate throughout the interview process.

We look forward to hearing from you!

Language Requirement (Quebec only):

Sans Objet