Manager, Virtual Care Programs

Heartland Whole Health Institute is a non-profit that addresses physical, mental, emotional, and social well-being by working with health systems, employers, and communities to redesign health care delivery.

Job Description:

Job Title: Manager, Virtual Care Programs

Reports to: Director, Clinical Informatics and Digital Strategy

FLSA Classification: Exempt
Location: Bentonville, Arkansas (On-site)

Date Reviewed: 12/12/2025

Who We Are

Heartland Whole Health Institute (HWHI) is dedicated to transforming health care – beginning in our home of Northwest Arkansas and scaling to disrupt the national health crisis. We advocate, educate, and guide the implementation of an innovative system, rooted in whole health and the realignment of financial incentives. Our team members are collaborative, analytical, mission-driven, and working together to change the status quo.

The Institute’s 85,000-square-foot facility is located on the campus of Crystal Bridges Museum of American Art near Alice L. Walton School of Medicine.

About The Position

The Manager, Virtual Care Programs plays a critical leadership and execution role within HWHI’s Digital and Informatics team, serving as a key operational partner to the Director, Clinical Informatics and Digital Strategy. This role functions as the lead implementer and day-to-day owner of HWHI’s Virtual Care Pilot Project, translating strategic direction into coordinated action across clinical, technical, operational, internal technology partners, and external vendor teams.

The Manager is responsible for directing the execution, adoption, and ongoing optimization of virtual care programs and associated Health IT workflows, ensuring that virtual care programs deliver compliant, reliable outcomes. This includes overseeing platform readiness, clinical alignment, vendor performance, and effective integration into care delivery environments. This role brings a hands-on leadership approach, coordinating cross-functional stakeholders and driving day-to-day decisions that enable high-quality virtual care delivery.

Success in this role requires experience working within health care or health-adjacent environments, the ability to lead complex initiatives through influence rather than authority, and comfort operating at the intersection of care delivery, technology, and program execution.

Essential Duties and Responsibilities

Virtual Care Project Planning and Implementation

• Lead the design, scheduling, and rollout of virtual care pilots and full-scale implementations in partnership with health systems and serve as the day-to-day lead, overseeing execution from early-stage implementation through optimization and scale.
• Develop comprehensive project plans, charters, and schedules in collaboration with functional team leads and internal technology partners to translate strategic direction from the Director, Clinical Informatics and Digital Strategy into actionable plans, priorities, and workflows.

Project Execution and Oversight

• Coordinate across teams, departments, internal technology partners, and stakeholders to ensure timely and on-budget delivery of project outcomes and act as a primary point of coordination across clinical, operational, technical, and vendor teams involved in virtual care delivery.
• Oversee the performance, compliance, and user functionality of virtual care platforms and tools to ensure reliable program operations and alignment with program requirements.
• Collaborate with IT and vendor teams to troubleshoot, optimize, and maintain virtual care systems and workflows including system configuration, workflow alignment, and issue resolution.
• Monitor milestones, deliverables, timelines, and resources, making necessary adjustments to ensure alignment with organizational goals and support readiness activities such as platform testing, go-live coordination, and post-implementation stabilization.

Budget and Resource Management

• Create and manage project budgets, commitments, and timelines in partnership with leadership, finance, and technology teams.
• Track and monitor project expenses, ensuring adherence to approved budgets and timely identification of risks or variances.

Stakeholder Engagement and Communications

• Collaborate with technical and business stakeholders to develop deliverables tailored to relevant audiences.
• Serve as a bridge between the working team, leadership, and external stakeholders, facilitating clear and consistent communication and communicating progress, risks, and decisions clearly to leadership and partners.
• Periodically serve as a health care and IT liaison with hospitals, practices, and corporate partners to support adoption and ongoing engagement and facilitate feedback loops and continuous improvement.

Reporting

• Generate and distribute reports utilizing various tools to track project status, progress, and key implementation milestones to support leadership visibility into program status, risks, and outcomes.
• Evaluate performance metrics throughout the project lifecycle, assessing success, risks, and identifying areas for improvement.

Change Management and Continuous Improvement

• Develop training, support resources, and adoption strategies to enable smooth integration of virtual care platforms into care delivery environments for providers, staff, and operational teams.
• Gather feedback from providers, patients, and administrators, and synthesize insights from users and partners to refine workflows, address operational issues, and drive innovation.
• Evaluate performance metrics throughout the project lifecycle, assessing success and identifying areas for improvement in future projects.
  • Perform other duties and responsibilities as assigned to support evolving organizational needs.

Qualifications and Requirements

• Bachelor’s degree in healthcare administration, business, information systems, public health, nursing, or a related field required. Master’s degree (e.g., MBA, MHA, MPH) preferred.
• 5-7+ years of experience working in health care, health care administration, clinical operations, or health-adjacent environments (e.g., health systems, provider organizations, virtual care, population health).
• Experience supporting or leading virtual care programs, digital health initiatives, care management, or technology-enabled clinical workflows.
• Registered Nurse (RN) licensure preferred.
• Demonstrated ability to lead execution across cross-functional teams and external partners in complex, multi-stakeholder environments.
• Strong understanding of health care operations, clinical workflows, and the role of technology in care delivery.
• Experience working with Electronic Health Records (EHRs), virtual care platforms, or health IT systems preferred.
• Strong analytical and problem-solving skills with attention to detail and risk awareness, including the ability to navigate technical and operational constraints.
• Excellent communication and interpersonal skills, with the ability to bridge technical, clinical, and operational stakeholder groups.
• Proven ability to manage competing priorities in high-pressure environments, orchestrate multiple activities, and coordinate diverse groups for optimal efficiency.
• High level of professional integrity and the ability to handle sensitive issues and situations with utmost discretion.
• Natural problem solver with a creative, inquisitive, and open-minded approach, able to apply bold and innovative thinking to complex challenges.
• Ability to work both independently and collaboratively within a multidisciplinary team.
• Ability to thrive in a fast-paced and innovative environment where change is constant.

Physical Demands and Work Environment:

The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical demands: In the work environment described, position requires sitting at a desk and utilizing a computer and a telephone for prolonged periods of time and good eye/hand coordination, bending and stretching, and physical stamina to lift and transport a minimum of 10 pounds. Visual acuity to review written materials is required for this job.

Work environment: Work is performed full-time (Monday-Friday, 8 a.m.-5 p.m.) in a professional, climate-controlled office environment with standard office equipment, including computers, printers, and telephones. This role requires working in an open setting near colleagues. The noise level is typically low to moderate. The role also requires interaction with both the public and internal team members in a professional and courteous manner. Some local travel will be required (approximately 10%), and a flexible schedule may be necessary to accommodate business needs, including occasional evening and weekend work hours.

Heartland Whole Health Institute is an equal opportunity employer committed to building and maintaining a workplace that is free of discrimination and harassment of any kind. All qualified applicants will receive consideration for employment without regard to race, religion, color, national origin, sex, sexual orientation, gender identity, age, veteran status, or any other status protected by the laws or regulations in the locations where we operate.

All offers of employment are contingent on your successful completion (where permitted by state law) of a confidentiality agreement and a background check. In addition, you will need to provide proper identification verifying your eligibility to work in the United States.