Manager, Unified Communications
Location: Remote (PST/MST working hours preferred)
Compensation: The full salary range for this position is $115,000-165,000 annually. The anticipated starting pay is $115,000-$130,000 plus bonus and will be determined by factors such as skills, experience, and organizational considerations. Final compensation will be established through the interview process in accordance with applicable pay equity and transparency laws.
At Lithia & Driveway (LAD), we’re redefining personal transportation through technology, people, and connection. As one of the largest global automotive retailers, our vision is to modernize how consumers engage with mobility—wherever, whenever, and however they choose. Powered by our mission of “Growth Powered by People,” we invest in the tools, platforms, and teams that keep our organization connected and moving forward.
As the Manager, Unified Communications, you’ll play a critical role in bringing that mission to life by leading the voice and communications platforms that connect our colleagues, dealerships, and corporate teams across the globe. You’ll help ensure our technology enables collaboration, business continuity, and exceptional experiences—while embodying our core values of earning customers for life, improving constantly, taking personal ownership, and having fun.
This is an opportunity to lead at scale in a high-performance, entrepreneurial environment where your work directly supports thousands of colleagues and customers every day.
What You’ll Do
Own the vision and roadmap for enterprise voice and unified communications platforms.
Lead the architecture, engineering, and operations of VoIP, SIP, UCaaS, and CCaaS solutions at scale.
Ensure reliable, secure, and high-performing communication services that support global operations.
Drive platform optimization, licensing strategy, and cost efficiency across vendors.
Build, mentor, and lead a high-performing team of voice engineers.
Establish best practices for monitoring, incident response, change management, and service delivery.
Partner closely with Information Security, PMO, application teams, and business leaders.
Communicate strategy, performance, and risk in a clear, executive-ready manner.
Play a key role in ensuring business continuity and a seamless employee experience.
What You'll Bring
5+ years supporting enterprise voice or unified communications technologies.
3+ years in a leadership or people management role.
Proven experience leading and developing technical teams in an enterprise environment.
Strong communication skills with the ability to engage technical teams and executive stakeholders.
Hands-on experience with enterprise voice and unified communications technologies (VoIP, SIP, UCaaS, CCaaS).
Experience supporting scalable, secure, and highly available communications platforms.
Familiarity with ITIL processes, change management, and SLA-driven operations.
Experience managing vendors, licensing, and cost optimization.
Ability to balance strategic planning with operational execution.
We offer best in class industry benefits:
Competitive pay
Medical, Dental and Vision Plans
Paid Holidays & PTO
Short and Long-Term Disability
Paid Life Insurance
401(k) Retirement Plan
Employee Stock Purchase Plan
Lithia Learning Center
Vehicle Purchase Discounts
Wellness Programs
High School graduate or equivalent, 18 years or older required. We are a drug free workplace. We are committed to equal employment opportunity (regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status). We also consider qualified applicants regardless of criminal histories, consistent with legal requirements.