Manager, Underwriting

About FWD Group

FWD Group (1828.HK) is a pan-Asian life and health insurance business that serves approximately 34 million customers across 10 markets, including BRI Life in Indonesia. FWD’s customer-led and tech-enabled approach aims to deliver innovative propositions, easy-to-understand products and a simpler insurance experience. Established in 2013, the company operates in some of the fastest-growing insurance markets in the world with a vision of changing the way people feel about insurance. FWD Group is listed on the main board of the Hong Kong Stock Exchange under the stock code 1828.

For more information, please visit www.fwd.com

PURPOSE
• This role provides onsite leadership for underwriting execution in CTC, balancing technical underwriting oversight with people management, quality control and cross-border coordination under Hong Kong governance.
• To lead and manage underwriting operations in CTC, ensuring accurate, timely and compliant underwriting execution, while strengthening offshore underwriting capability within delegated authority

KEY ACCOUNTAIBILITIES

• Lead the CTC underwriting team in handling underwriting assessment and service support activities.

• Ensure underwriting cases are processed within agreed SLA and quality standards.

• Perform underwriting assessment and approval within delegated authority and review cases escalated by team members.

• Ensure adherence to underwriting guidelines, AML/CTF requirements and governance standards.

• Lead, coach and develop underwriters to enhance technical competence and authority levels.

• Identify workflow, productivity and quality improvement opportunities and support underwriting-related projects and system enhancements.

KEY PERFORMANCE INDICATORS

• Case turnaround time and SLA achievement

• Underwriting quality and consistency

• Authority progression of team members

• Audit and compliance outcomes

 

 

EXTERNAL & INTERNAL CONTACTS

• Hong Kong Underwriting and Distribution teams

• Reinsurers and internal risk partners

• CTC Offshore Operations leadership

 

 

DECISION MAKING

• Underwriting approval within delegated authority

• Daily operational prioritization and workload management

• Escalation of complex or high-risk cases

QUALIFICATIONS / EXPERIENCE

• University graduate with professional insurance or underwriting qualifications preferred (e.g. FLMI or equivalent).

• Solid experience in life and medical underwriting, including exposure to underwriting assessment and decision-making.

• Previous people management or team leadership experience in underwriting operations is required.

 

KNOWLEDGE & TECHNICAL SKILLS

• In-depth knowledge of life and medical underwriting principles, guidelines and delegated authority frameworks.

• Strong understanding of underwriting risk assessment, including medical and non-medical cases.

• Working knowledge of AML, CTF and regulatory requirements relevant to underwriting activities.

• Ability to balance technical underwriting judgment with operational efficiency and quality control.

 

 COMPETENCIES

• Sound professional judgment and decision-making capability.

• Strong leadership in developing underwriting capability and authority progression.

• Detail-oriented with a strong quality and risk awareness mindset.

• Ability to lead teams through change, improvement initiatives and system enhancements.

• Effective communicator able to work with cross-border stakeholders.